Solved Not showing all call recordings

[AndyC]

We have recently joined 3CX with the professional License and I am having an issue where I can only see the call recordings for my extension and wish to see all call recordings. I am the system owner and can see the call recordings usage but on the recordings tab it appears I can only see my own. All the forum posts I can see relate to V18 and I am on V20 so I am unsure if this is by design or something I need to configure, thanks.

 

[Jean-ChristopheC_3CX]

Hello,
Are you in the same Departments as the other's extensions?

 

[AndyC]

I wasn't but have added myself now. The recordings are still not showing, I have logged out and back in again. My goal is to be able to see all call recordings made for all users with recording enabled. Also I would like to configure recording archiving to a shrepoint/google drive but I am unable to find the category that a lot of posts refer to on the V18 software on our V20 system.

 

[AndyC]

Sorry for the double post, I am still only seeing my recordings after joining the relevant departments. I have also added my self to the ring groups but no more recordings are showing, any help would be greatly appreciated.

 

[TheodorosG_3CX]

Can you please also check if under each extension the option below is enabled?

 

[AndyC]

Thanks for your reply. I have added that for each of the users of the group I wish to view recordings for, yet I am still only seeing my recordings. I have logged out and back in with no change.

 

[Alphabetic]

Silly question but have you selected "all recordings" from the dropdown in the top right?

 

[AndyC]

I have, if I select my recordings the same ones show

 

[AndyC]

I have contacted our partner as I noticed my account is setup as a system administrator rather than owner and according to the rights table I may not have access to the recordings. Thank you for your help

 

[AndyC]

I have had the correct rights assigned by our partner and the issue is now resolved, thanks for your assistance

 

[TheodorosG_3CX]

Glad to know the issue is resolved.