Number Format Problem

[narkumas]

Hey!

how can I handle numbers like this:
+49(0)401234567
The "0" is obsolete because of the country code. But many numbers have the format on webpages.

Whe using the softclient I can reformat the number in outgoing rules, but my Fanvil phones are not able to handle those numbers.

Any suggestions welcome.

 

[narkumas]

Log:
11/08/2017 1:29:33 PM - Call to T:Line:10008>>004901234567@[Dev:sip:[email protected]:5060] from L:9823.1[Extn:153] failed, cause: Cause: 503 490 not accepted/INVITE from x.x.x.x:5060

 

[Saqqara]

Have you tried creating an outbound rule

Calls to number starting with prefix = 00490

Route settings - strip 5 digits , prepend 0049

 

[narkumas]

Yes, I did. And it worked with my 3CX Softphone, but not with a Fanvil Deskphone

 

[YiannisH_3CX]

That means the phones send the number is a different format, run a wireshark capture and check how the number is being sent from the IP phone to the PBX so you can construct your outbound rule accordingly