Object Reference error

[Aniblax]

All of the agents on our Q are having issues with the Object Reference error message coming up when our 3cx phone rings. We then cannot answer the phone at all, and cannot stop it ringing.

Our IT provider has tried resetting our 3cx IDs, but that has had no effect.

 

[JohnS_3CX]

Hello,

Please start by telling us

- Your 3CX System Version Number
- Which 3CX app you use (Webclient / Desktop App / PWA / Legacy app?)
- The 3CX App version number
- What audio device you use as a headset

 

[Aniblax]

Thank you for the quick response. We really are getting quite desperate now.

The Version number is 18.0 Update 7 (Build 312)
We use the Desktop App, and haven't used the web app since the security compromise
I'm not sure where to find the version of the desktop app we use
We use Jabra headsets

 

[SteveITS]

The compromised app was the Desktop App, did you mean you use the web app?

The Desktop App shows its version to Windows in Settings/Apps.

If you set the headset integration to none does it still happen?

 

[JohnS_3CX]

@Aniblax find the app icon in the system tray, right click and click about


However we do offer quite a few apps, so I think there may be some confusion.
Check my list below and tell me which one you use based on the pictures.
I will need to know the version of your app , and whether you have Jabra integration enabled

Legacy App (the old client we no longer maintain, aka 3CX Phone for Windows)


Desktop App (the new client we actively maintain)


PWA App (runs in a browser window, has the 3 dots on top)


Webclient (running in a regular browser tab)