Office 365 Shared Mailbox Contact Sync

[Patrick Thein]

Hello,

we set up the Office 365 Integration and wanted to add a Shared Mailbox for the Compay 3CX Phonebook. The Problem is only 18 random contacts get displayed the other 680 dont show up.
How can we fix this Problem?

Greetings
Patrick Thein
bitfire GmbH

 

[Evolute IT]

Wait 24h, there's a recurring sync at night. It may come out then.

 

[cobaltit]

Sounds like the makings of a drinking game!

 

[Evolute IT]

Sounds like the makings of a drinking game!

For each contact appearing, take a shot.

 

[Patrick Thein]

Still not working. Any other solution?

 

[edossantos]

Not an expert in this area, but you should enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings, then restart the 3CX services so the synchronization is started, and check the 3cxSystemService.log, which will give you some pointers.

 

[Patrick Thein]

Where can i restart the sync service?

 

[edossantos]

From the Management Console > Dashboard > Services > 3CX System Service.

 

[Patrick Thein]

i dont see "Services"

 

[edossantos]

Ignore the red alert icons from my screenshot, this is a testing PBX

 

[Patrick Thein]

ok got it what part of the log is needed?

 

[edossantos]

You need to check the 3cxSystemService.log file, which you can find in the 3CX Console > Dashboard > Activity Log > Logs button > Instance folder.

 

[Patrick Thein]

2021/03/01 18:06:56.739|16493|0023|Info|TestInfo while running Office365DirectoryReader.GetContactsAsync for user [email protected]. Following number of contacts were found on remote Microsoft 365 server: 18
2021/03/01 18:06:56.740|16493|0023|Verb|

he only finds 18 but there are 700

 

[Patrick Thein]

is there any other support available to help us with this problem?

 

[Patrick Thein]

Hello?

 

[edossantos]

If you can't get help here from the community, you should open a support ticket here:
https://helpdesk.3cx.com/

The 3CX staff will help you from there.