office hours and break times

[Song]

I have setup office hours monday - thursday 7:30am - 4:00pm and break from 12pm-1pm.
During break it is not going to the after hour IVR which is IRV 811. Instead it is still going to the main IVR 807 Main greeting.

Attached is the IVR and schedule. Anything else I need to look for?

 

[GeorgeP_3CX]

Hi @Song,

Please note that break times are considered office hours, therefore is expected for the calls in those hours to be routed to the In office hours destination.

 

[Song]

Hi @Song,

Please note that break times are considered office hours, therefore is expected for the calls in those hours to be routed to the In office hours destination.

humm.. i thought break time are consider out of business hour. ok if that is the case i'll just configure business hour from 7-12 and 12:01 to 1600. thank you

 

[GeorgeP_3CX]

Hi @Song,

You can also create a dummy extension and route all the calls during office hours to that extension, and create exceptions from the Forwarding Rules tab of the extension in order to route the call based on office and break hours, if you want to have Break Times configured on the Phone System.

You can find information regarding the exceptions here (slide 7, open speaker notes for more detailed information):
https://www.3cx.com/3cxacademy/videos/intermediate/configuring-extensions/