Office Hours / Inbound Rules are off

[blarkin]

Hi.. I have set our office hours properly (settings=>Language & Office Hours) and also set a holiday rule. When configuring the Inbound rules, Destination for calls during office hours doesn't seem to be working, but only the Afterhours destination. I have checked our Time zone etc.. and seems to be correct (as well as office hours).

 

[TheodorosG_3CX]

Have you ensured that the PBX is not forced to Out Of Office hours?
By default the dial code is *64, if this have not be changed dial *640 to force the PBX to use the default office hours and then check again.

 

[blarkin]

Have you ensured that the PBX is not forced to Out Of Office hours?
By default the dial code is *64, if this have not be changed dial *640 to force the PBX to use the default office hours and then check again.

Thanks for your reply.. I did as you suggested and the recording said now using default office hours, but the issue still remains. I have set my office hours (Eastern Standard Time) from 7:30am - 6pm (Mon - Fri). My rules are simple.. during office hours route to a Ring Group, after office hours route IVR. Not sure how to troubleshoot this. I have on On-Prem install, the Debian server has the correct date/time. Thanks for any further help! - Bill

 

[TheodorosG_3CX]

Do you have multiple DID's or just the main trunk number?

 

[blarkin]

Do you have multiple DID's or just the main trunk number?

I have multiple DIDs. I tried creating an inbound rule on the main trunk number which did not work at all. I appreciate your time.

 

[TheodorosG_3CX]

This may be an issue with DID matching. Are you using a 3CX Supported Provider?

 

[blarkin]

This may be an issue with DID matching. Are you using a 3CX Supported Provider?

Yes, I'm using Callcentric.

 

[TheodorosG_3CX]

I would suggest that you contact with your partner to check as it might require to open a support ticket to check this further.

 

[blarkin]

OK, thank you for your help. - Bill

 

[TheodorosG_3CX]

You are welcome