On Call 3cx app or forward to mobile

[Guy Brook]

We rota 1 engineer out of 5 on call out of hours, the engineers are in a call queue and sign in when in call.
they use the 3CX app on the mobiles, which is great until as last night the engineer happened to miss a call as he was in a location with no data.
I'd thought about setting "also ring my mobile" but the they get the mobile and the 3CX app ringing which is confusing.
any ideas?

 

[JohnS_3CX]

Hi Guy,

If there is no 2G/3G/4G data, I would assume that they would not have cell signal either so there is no solution for this if there is only a single agent.

If they have some signal access you might be able to get away with GSM-FR as your first codec possibly

 

[leejor]

If you used the Ring my Mobile option only, then if they were in an area with no service, for a short while, then they would receive voicemail notification (from their provider) as soon as the signal was restored, and could return the call.

 

[Guy Brook]

Sort of got round it by setting it to go to voicemail of the extenision if no answer, that way the engineer gets an email as soon as he gets data again.

 

[JohnS_3CX]

Hi Guy,

Test this first by disabling the mobile internet on the one agent that is logged in. If nobody is registered in the queue the caller will probably hear the message "There are no available agents in the queue at this moment"