On Hold Calls Transferred to VM Automatically

[Tyler - Velecor]

Hello,

Running V18 and I have an issue where calls are placed on hold by a user using a yealink t46s phone. After about 1.5 minutes, the caller on hold is transferred to the user's 3cx personal extension voicemail.

I have looked all over and can't find a setting that is now making this happen.

Thanks in advance for any help!

 

[CentrexJ]

Hello,

Running V18 and I have an issue where calls are placed on hold by a user using a yealink t46s phone. After about 1.5 minutes, the caller on hold is transferred to the user's 3cx personal extension voicemail.

I have looked all over and can't find a setting that is now making this happen.

Thanks in advance for any help!

Are you sure they are putting the call on hold and not on Shared Call Park? Shared call park can be configured to "Automatically unpark forgotten calls". Check that setting under Settings, call park.

 

[Tyler - Velecor]

Hello,

Thanks so much for this idea. I've confirmed this setting is not enabled.

 

[CentrexJ]

Hello,

Thanks so much for this idea. I've confirmed this setting is not enabled.

Then perhaps there is a yealink feature that does this. Are you using the stock 3CX Yealink templates? The 3CX templates for sure do not auto-un-hold a call.

 

[ChrisC_3CX]

Running V18 and I have an issue where calls are placed on hold by a user using a yealink t46s phone. After about 1.5 minutes,

If it's only happening for calls placed on hold by a yealink, then @CentrexJ might be on to something. To be sure, you could quickly try placing a call on hold via the 3CX webclient if you have yet to isolate this to yealink devices.