transfer

  1. Solved Impossible to transfer to an external number via a queue

    Hi! I have a client who wants to be reachable 24/7 on a queue but who is also connected to other queues and has specific automatic schedules, so they go into Do Not Disturb mode, except that they have an SDA, so I can’t simply set it to transfer to their cell phone when in “Do Not Disturb” mode...

  2. Show original caller ID after internal transfer

    Hey everbody, is it possible to configure the system so that when a call is transferred internally, the original caller ID is displayed to the user? So: External caller -> User A -> Transfer -> User B So User B should be able to see the external caller’s ID instead of User A’s? We currently...

  3. DECT phone – Displays only internal contacts to facilitate transfers

    Hello, We use DECT cordless phones and are experiencing difficulty quickly accessing internal contacts when transferring a call.For example, with the Yealink AX83H model. On the phone, in the 3CX Phonebook (PBook), we have the following options: Remote Directory > Company: This directory does...
    • N-AGPRO
    • Thread
    • contacts cordless dect directory internal-extensions pbook phonebook transfer yealink
    • Replies: 1
    • Forum: Yealink

  4. Solved Outside Call - Phone Transfer to Specific User

    Hello all, whenever calls are made to our business (any outside call) and they decide to press either * or 0 it automatically dials to the owners phone. How can we change the setting so that it goes to a specific extension or user when someone uses those specific * and 0 digits. appreciate any help!

  5. Agent Waiting Loop Not Working

    Hi everyone, I'm trying to create a call flow with the 3CX Call Flow Designer (CFD) but I've run into a problem I can't solve. I'm using CFD version 20.2.84.0. My Goal I want a caller during business hours to be greeted. If an agent is available, the call should be transferred immediately...
    • makotelgmbh
    • Thread
    • agent status call disconnects call flow app designer call hangs up condition endless loop getqueuestatus loop not working transfer waiting for agent
    • Replies: 12
    • Forum: Call Flow Designer

  6. Phone book entries showing up when transferring a call in Windows App

    I have a customer who has recently imported 90K phone book entries into 3CX - until now, they haven't used the feature. They're now complaining that when they transfer/attended transfer in the Windows App, typing in an internal user's name also brings back results for contacts in the phone...
  7. LoganBondINS

    CFD - Transfer Call on Hold

    I've run into a situation where a client using desk phones would like to be able to transfer to the voicemail of another extension without entering transfer > *4EXT. Would it be possible to have the CFD or something similar allow for transferring a call that's currently on hold? Example...

  8. Help needed with Call Routing Script

    Hi, I need assistance with a C# call script for 3CX v20. The script should check if the PBX is currently in holiday mode. If the PBX is in holiday mode: The script should play the holiday prompt (if it is set) and then redirect the incoming call to the voicemail of extension 200. If the PBX is...
  9. ArneDery

    PWA vs Microsoft store Softphone music on hold inconsistency

    Hi all, anyone a solution for this one? When being on a call in the PWA v20 and you click on transfer a call, then the MOH is only playing after dialing a colleague or contact. In the Microsoft softphone the MOH is playing from the moment you hit transfer (which is the desired behavior) For...
    • ArneDery
    • Thread
    • moh music on hold pwa softphone transfer
    • Replies: 0
    • Forum: Web Client

  10. Is there a way in V20 to transfer a call to shared parking on mobile? If not, any suggested workarounds?

    V20 has broken my small business's ability to operate as usual, as we are no longer able to transfer a call to SP1 using the 3CX mobile app. We have many users that mainly work with mobile, both Android and iPhone. Our usual workflow on V18 was: - original recipient answers call (we don't...
    • OhNo
    • Thread
    • android call parking iphone mobile mobile app parking shared park shared parking transfer v20
    • Replies: 18
    • Forum: Phone System / PBX

  11. Issues Transferring Yealink T58a

    We're having some intermittent issues with call transferring. The normal workflow for our calls goes like this: Someone calls in and front desk answers Front desk puts caller in park while they check if the person the caller is trying to reach is available. If they are available, the front...

  12. Caller id - assisted call transfer

    Good morning everyone, I have a particular problem on an installation, if I make an assisted transfer of a call from the 3cx app the recipient in recent calls only sees the number of the extension that transferred the call but not the original caller ID. With other installations, however, I can...

  13. Internal transfert with desktop app

    Hello , I have a problem using the desktop app on windows, when I'm on an internal call and I want to transfer it, I press transfer but it doesn't put the caller on hold, he continues to hear my conversation. When I do the same thing with the same extension in the Android application, the...

  14. Transfer identification

    Hello, We have a usage issue with transfers: When an outside caller calls an extension directly (not through reception) and the callee doesn't answer the call is transfered to the receptionist as it should. The issue is that the receptionist doesn't know that the caller called the extension...

  15. Transfer Voicemails from App

    It would be great if it were possible to directly transfer a voicemail from the app (web app, windows app, mobile app) instead of using the old fashion call-based voicemail management. 3CX already supports the ability to view, listen, mark as read/unread, and delete voicemails directly from...
  16. Sven Witlox

    Update call list on transfer

    I know there is al really old thread about this subject but this function is still not available. On a transfer (blind of attended) the caller list is not updated with the transferred callee, the only number that is visible is the internal number of the original person who picked up the call...

  17. How to play prompt before transferring someone from IVR

    Hi there, I can see threads on the forum with information on how to turn off the 'please hold while I try to connect you' prompt, however I have the opposite issue - External calls are connected to an IVR, which upon user input either transfers them to an extension, or a Ring Group. Is there...

  18. Transfer From CRM

    Hello, In order to integrate 3CX with a CRM (client side) we will need a way to blind forward a call from an API Call or a dial code (invoqued by a "callto:" for example) is this possible ? I know the API is not documented, but does someone as already done a thing like that ? If not will it be...

  19. Transfer + Disconnect in same function

    Hello All, I am working on a menu where I transfer the caller, but after the transfer when I want to disconnect it ends in a dead end because the call is not connected anymore. So a function to Transfer + Disconnect. What the problem is that if DTMF input is registered the prompt plays and...

  20. Drag and Drop Transfer

    Hi, We are new to 3CX and potentially looking to move customers from an existing product. We really like 3CX but the drag and drop transfer exists with our current product and it does not seem to be available in v18. I understand it was in the previous release. For such an intuitive feature...
    • ms38
    • Thread
    • 3cx features features roadmap transfer
    • Replies: 4
    • Forum: Web Client
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