Solved One DDI goes straight to voicemail, internal & external calls

[Matt Howard]

Am I missing something - One extension in a group of 25:

• Phone doesn't ring even though in part of a hunt group
• Extension cannot be dialled internally
• Calls cannot be transferred to it.
• Calling the DDI goes straight to voicemail.

So the extension must have Do Not Disturb set, right?
Is there any way to tell on the 3CX system?
Having checked the forums I have had the user dial *60 from the handset - made no difference
I've even swapped the handset with another, still same problem.

 

[YiannisH_3CX]

Hello @Matt Howard

In v15 you can click on the extensions tab, highlight the extension and click on status on the top. That will tell you the status of the extension.
Also does the phone shows as registered under the phones tab?
Can you dial From the extension?

 

[Matt Howard]

See, there you go! Easy when you know how!

Yes it was Do Not Disturb all along - thanks for steering me to the solution.

 

[YiannisH_3CX]

No problem, glad to hear your issue is resolved

 

[Patrick Hogan10]

Thank you YiannisH_3CX! Had the same problem as well, but it's all good now.