Only one dialing call is permitted error.

[DenisC]

Hello, we have a v20 installed for one of our clients. Some time ago we updated the Windows app for the employees. The employees have standard desk phones (Yealink) in addition to the app. They prefer calling from the app. Everything is working, fine, but for one employee.Randomly (sometime several times per day, even during a call, sometime she is fine for an entire day) she gets an error "Only one dialing call is permitted" (see screenshot) and afterward she cannot neither make calls from the app, nor recieve any calls (clicking on answer or initiate call does nothing). Using the desktop phone is fine. Exiting and opening the application resolves the problem.

Never ever have I encountered this kind of error.
Any help appreciated.

Denis

 

[ThomB_3CX]

Hi @DenisC, when you see this error, can you ask them to tap on the Panel icon to see if there is a call already in progress?
Perhaps it could be a ghost call which stops the user from dialing additional calls.

 

[DenisC]

Hi @ThomB_3CX , thanks for the reply. I will certainly asked them to do it and will let you know what I found out.

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[DenisC]

So I checked and there was no call in progress in the Panel. I uninstalled the app and then installed it again. I do not expect this to make a difference, but we'll see....