OpenAI AI agents, transcription model

[rlg]

Hi,

From v20u9 to v20u10, you changed the transcription model used in AI agents from Whisper to gpt-realtime-whisper.

Moving cost from $0.006 /minute to $0.017 /minute :
https://developers.openai.com/api/docs/pricing#audio-tokens

Which can have an impact with high-volume installations.

Does gpt-realtime-whisper really improves over Whipser ?
Whisper seems to already give really good results in terms of transcription for AI agents.

Could it perhaps be possible to have a dropdown in Realtime API Configuration panel to choose the Transcription model, as we already do for the Realtime and Text ones ?

Thank you very much !

 

[KyriacosS_3CX]

Hello,

OpenAI based AI Agents use gpt-realtime in U9 too. (Hosted) whisper is for "offline" transcription, not AI agents that respond live, hence the "realtime" model. Between u9 and u10, for AI agents, the change is the gpt-realtime versions that are available to choose from, inline with OpenAI model releases and retirements.

 

[rlg]

Hello @KyriacosS_3CX,

Thank you very much for your reply.

Well, look at the OpenAI interface below, for an API key only used by a v20u9 AI Receptionist.
And then especially the use of whispter-1 model.

Hence my question.

Thank you again !

Usage > Responses and Chat Completions :



Usage > Audio Transcriptions :