Solved Option to enable and disable Q has gone in V18

[davidsimcox]

Hi

I have looked everywhere since moving to V18 but we can not see where the switchboard has moved to and and as we enable users Q option from the web client we need to know where this option has moved to can anyone please help

 

[Evolute IT]

Hi

I have looked everywhere since moving to V18 but we can not see where the switchboard has moved to and and as we enable users Q option from the web client we need to know where this option has moved to can anyone please help

View attachment 25389

Same place, it's just called Logged In or Logged Out now. (under Panel > chose a queue.)

 

[davidsimcox]

There is no option to log in and out other agents only yourself also this does not show all agents in it for all Queues

 

[VasilisV_3CX]

Hi @davidsimcox,

If the extension you're logging in with is a queue manager, following @Frederick Marcoux's post above, you'll be able to log any extensions in and out of the queue explicitly. Below, I've logged in as extension 101, a queue manager of my 801 Live Chat queue. As you can see he has the ability (highlighted blue) to log extension 103 out of the queue.

 

[davidsimcox]

Where do you enable and disable that option for a user now I have full admin rights across the 3cs and I can not see this option the change only happened on the upgrade to V18

 

[VasilisV_3CX]

Hi @davidsimcox,

From the Management Console, if you navigate to Call Queues, each queue will need you to set who the queue administrator is from the Notifications Tab in the Queue Settings:

 

[davidsimcox]

Hi

That's the new bit and the bit I was missing thanks for your help

 

[VasilisV_3CX]

No problem @davidsimcox, feel free to open a new thread if you require further assistance or information.