Option to transfer to Voicemail

[nextcx]

Hello All,

Is it possible to build a menu within CFD where you for example press "2" and the person in Parking will be transferred to voicemail?
Many thanks.

 

[VoIPTools]

Are you asking whether the person in park can be given an option to be transferred to voicemail? If so, I believe the answer is "no", it is not possible.

 

[nextcx]

No, not the person in park. For example an agent who presses 2 on a menu. Then the person in park will be transfered to voicemail is this posible?

 

[Evolute IT]

No, not the person in park. For example an agent who presses 2 on a menu. Then the person in park will be transfered to voicemail is this posible?

This does not make sense. An IVR cannot control shared parking spaces, neither can CFD.

The only thing you can do is set the parking timeout destination to a voicemail if you wish.

 

[VoIPTools]

Technically, it probably is possible using the 3CX Call Control API and a CFD. Essentially you are taking an active call and transferring the call to the voicemail box of an extension., Whether you can do this with the transfer control (since it is not an extension) is unknown. But there are several overloads for MakeCall that should be able to do this (for example using the call ID rather than an extension number). I'm mudding the waters a little with this answer. I suspect the correct answer is "no, it can't be done natively with a CFD, but yes with the Call Control API.