Oracle PMS

[Eynav Information]

Does anyone deployed 3CX with Opera PMS integration (Fidelio)?
We have an issue to keep the link alive, with other telephone vendors the PABX send "keep alive" message, any idea if we can set it up also from 3CX ?

 

[edossantos]

When Fidelio is configured, 3CX will send a LA (Link Alive) message every 60 seconds. You should be able to see those messages in the log. Nothing special needs to be configured for this. Maybe you're expecting this message to be received more frequently?

 

[Eynav Information]

Hey Ernesto,
Thank you for the fats replay! 60 seconds will do the trick but atm there is noLA (link alive) at all.
LA is not visiable in Activity Log / 3CXHotelModule / Event Log / Audit Log or in the FIAS logs (did I miss a log?).
I can only see the DataSwap in the logs. and in order to re initiate the connection I have to diable the 3CXHotelModule and enable it again, it's also not trying to rebuild the connection when I make a call from a room (that need to be chnaged).
are they any other parmaters that I can check? Known bugs?

 

[edossantos]

Well, there is no parameter to control this behavior. The Link Alive message is sent automatically every 60 seconds, and that's hard-coded in the 3CX source code....

The log you should check is the "3CXHotelModule.log", which you can download from the 3CX Console > Dashboard > Activity Log > Logs button > Instance folder. Ensure that you have enabled verbose logs from the 3CX Console > Dashboard > Activity Log > Settings.

Do you see any error in this log? Maybe something happened and the working loop was aborted?

 

[Eynav Information]

I cannot find any error,
I'm attaching the 3CX Hotel Module log. I can see the LA when the connection established TX 15:39:10 and RX at 15:39:16 and then basically nothing

 

[edossantos]

I don't see anything strange in the log. I would recommend you to open a support ticket with us, so we can troubleshoot this.

 

[admin_axelhotels]

I have the same problem here. Our PBX only send the first LA, then nothing... Our only solution is restart the Hotel Service to reconnect again.

 

[Eynav Information]

Hey,
Apparently the keep alive for the FIAS (Fidelio) interface is not turned on by default.
the instruction I received from the support and solved the issue (I set it for 60 sec) (it was done on Linux V18 installtion)

a) stop the hotel module service
b) navigate to the parameters of the PBX and add a new parameter with the name HOTEL_MODULE_LINK_ALIVE
in the value part put the number which will be the amount of seconds after which PBX will send the keepalive message:

c) after it is added, and click OK to save, verify and search for HOTEL_MODULE_LINK_ALIVE to make sure it is there.
d) start your service again.

After this will be done, your Hotelmodule log will output the message every time the keepalive message will be sent :

2022/05/25 18:36:22.698|7764|0013|Inf|Link alive request message sent

 

[admin_axelhotels]

Thanks for your help! now we are receiving the keepalive messages.

 

[SweetAction]

I just did an Oracle deployment on V18 U5 linux and did not have to put this into place and we did not have an issue. Curious that you needed to.

Thanks for sharing though.

 

[bloomt1990]

I can't get my opera system to generate the config.xml file. Would anyone be willing to send me theirs so I could stare and compare.