Hey all,
Am stuck, proper stuck!
We got the hosted solution, on v18 when i check on mycompany.3cx.co.uk
On our computers, were using the Windows client (version 16.3.0.264)
Our users are in the office, and some working at home...
Yesterday morning, 1 guy said people cant hear him when he is on an Internal or External call.
20 mins later, a lady who works from home, reports same issue.
10 mins after that, 2 more people in the office report same issue.
The remaining 50+ in the office including myself, have no issue.
Users with fault = I get them to reboot, try the *777 echo test, still no audio out. Mic works fine, as its working on teams.
I swap out headsets for users, i un-install and re-install 3cx v16 + re-generate welcome email from console.
Still not Mic audio out.
Today, the original guy who reported the issue, still has the issue, but the other 3 (2 working from 1 now, 1 in the office), all report working fine, and *777 works as it should.
The original guy, i have logged onto another computer, ran the config file from the welcome email, tested the audio, no audio out, no sound on *777
I log into that same PC myself, install my config, audio works fine.
I am super stuck, as no idea what to do next. Not a fault with our equipment, fault is on the 3cx platform, anyone got any ideas ?
cheers
**** UPDATE 1 *
I installed the new desktop app.
When using this, audio works fine.
When i change the settings in the new Desktop app, to use the original v16 Windows client for calls, there is no audio, users cant hear me (i hear them)...
Change settings back to desktop app, try the call again, all works fine....
So this particular user, using the V16 Windows client , on any computer = no outbound audio.
hmmmmmmmmmmmmmmmmmmmmmm
**** UPDATE 2 *
Just gone back to the user, his 3cx app was closed on his laptop (as i was testing the above)..
Explained that i needed to install the bulky not so nice new Desktop app to get his 3cx working again, and explained what i had tested, etc...
I opened the 3cx app, and was about to install the new desktop app.. Did a quick test call to someone, and booom, its now working, audio out is all good.....
Guess the Gremlins have left the system!
Am stuck, proper stuck!
We got the hosted solution, on v18 when i check on mycompany.3cx.co.uk
On our computers, were using the Windows client (version 16.3.0.264)
Our users are in the office, and some working at home...
Yesterday morning, 1 guy said people cant hear him when he is on an Internal or External call.
20 mins later, a lady who works from home, reports same issue.
10 mins after that, 2 more people in the office report same issue.
The remaining 50+ in the office including myself, have no issue.
Users with fault = I get them to reboot, try the *777 echo test, still no audio out. Mic works fine, as its working on teams.
I swap out headsets for users, i un-install and re-install 3cx v16 + re-generate welcome email from console.
Still not Mic audio out.
Today, the original guy who reported the issue, still has the issue, but the other 3 (2 working from 1 now, 1 in the office), all report working fine, and *777 works as it should.
The original guy, i have logged onto another computer, ran the config file from the welcome email, tested the audio, no audio out, no sound on *777
I log into that same PC myself, install my config, audio works fine.
I am super stuck, as no idea what to do next. Not a fault with our equipment, fault is on the 3cx platform, anyone got any ideas ?
cheers
**** UPDATE 1 *
I installed the new desktop app.
When using this, audio works fine.
When i change the settings in the new Desktop app, to use the original v16 Windows client for calls, there is no audio, users cant hear me (i hear them)...
Change settings back to desktop app, try the call again, all works fine....
So this particular user, using the V16 Windows client , on any computer = no outbound audio.
hmmmmmmmmmmmmmmmmmmmmmm
**** UPDATE 2 *
Just gone back to the user, his 3cx app was closed on his laptop (as i was testing the above)..
Explained that i needed to install the bulky not so nice new Desktop app to get his 3cx working again, and explained what i had tested, etc...
I opened the 3cx app, and was about to install the new desktop app.. Did a quick test call to someone, and booom, its now working, audio out is all good.....
Guess the Gremlins have left the system!
Last edited:
