I am being met with these demands in my New call center i a pointer to such features will help in my PoC. Under covid am being asked for loads of services...
| can we dial multiple calls to the customer simultaneously for a pre-recorded message |
| are we be able to do automated surveys using questionnaire and collect feedback on customer service |
| Is there support for inbound and outbound blending. |
| The ability to tag the customer as blacklisted should be supported i have seen this on phones trying to register though. |
| Is there a way for Dialer have the capability of fetching the contacts for dialing based on the defined priority and weightage of the leads |
| Is there a way for Dialers to have the capability of fetching the contacts for dialing based on the phone pattern from the leads |
| Can a Dialer have the capability of fetching the contacts for dialing in the same sequential order as mentioned in the leads |
| can we integrate with third party applications and automate the call list upload process for dialing |
| the capability of studying the behaviour of individual customers and then decides the best time to initiate the call. It should be intelligent enough to identify best time to call a person after multiple attempts to a number by considering all previous attempts and not only the last attempt. |
