Solved Out of Office Hours - very confused

[GBC_James]

Hi All

Getting really confused wth out of office hours settings, nothing is working. Here are my problems;

1- Where do I set office hours? In the trunk, in the "Time Zone and Office Hours" on the main SETTINGS page, or where? DDI's have there own settings too. Which take precedent?

2- How do I set the destination for the Out of hours message I have recorded?

3- I have 6 call queues, which I configured using the call flow designer (nice tool). 2 of these queues have different Office hours and need different out of hours messages. How do I set the office hours for these queues and the message destination?

Can anyone help please? This is the final hurdle to get over, then we can finally go live.

thanks

James

 

[GBC_James]

Don't worry, I have figured it out.
All is well so go ahead and close this thread mods.
thanks