Out of Office

[broaton]

I really wish we could get the dial codes for in/out of Office again.
I understand trying to have different operating hours for different groups, but if it could be applied to global hours that would solve a lot in my customers world.
Pushing a button on the phone is much easier than login in everyday.

 

[TheodorosG_3CX]

This is already available in V20 with the Call Processing Script as explained in the guideline here.

 

[NicholasP_3CX]

I really wish we could get the dial codes for in/out of Office again.
I understand trying to have different operating hours for different groups, but if it could be applied to global hours that would solve a lot in my customers world.
Pushing a button on the phone is much easier than login in everyday.

Think of it from the perspective of a Multi tenant instance. Someone putting one company into out of office would put other tenants as well. Imagine someone else defining your office hours.

 

[broaton]

This is already available in V20 with the Call Processing Script as explained in the guideline here.

How do we do this in the hosted and not on premise version?

 

[broaton]

Think of it from the perspective of a Multi tenant instance. Someone putting one company into out of office would put other tenants as well. Imagine someone else defining your office hours.

I understand that, how do you explain that to a single tenant user?
It use to work now it does not, they don't like it.

 

[TheodorosG_3CX]

For the 3CX Hosted installations this is a restriction which as per announcement here it will be removed in the next Update4.

 

[broaton]

Are you're saying in update 4 we can use the script to enable office hours by dial codes using the hosted version?

 

[fxbastler]

This is already available in V20 with the Call Processing Script as explained in the guideline here.

These are really fantastic programs and examples.

Imagine someone else defining your office hours.

With just a little bit of knowledge someone can extend them:
- query the calling extension
- determine if they are allowed to make such a change or ask for a PIN; if so, then
- determine the primary group of the extension or ask for the group to be changed
- switch only this group

just an idea ...

 

[broaton]

Ok, all i care about right now is day and night modes.
On the current hosted by 3cx version, can we use dial codes to change it.
A simple yes or no question please.

 

[fxbastler]

no

 

[broaton]

no

Thank you!

 

[TheodorosG_3CX]

Are you're saying in update 4 we can use the script to enable office hours by dial codes using the hosted version?

Correct, this will be available in Update4.