Outbound call delay 8 rings some time 10 rings

[Amila]

Hi lneblett ,
In most of the installations I have done using the GXW, if you listen carefully, you can actually hear what I assume is the Gateway transitioning the call onto the PSTN. What I normally get is a one or two second delay, but within that delay I hear the ringing, but it is louder and more defined. Once the switch is made to the PSTN, it is a more subdued ringing and you can then hear some of the low level white noise Exactly what I'm facing right now. exactly two ringback tones . same. How can we solve this issue.

If I connect Anlogue Phone trouble at all . It's worked out well.

 

[Amila]

Hi ,

But in my case ,

but here tht delay is not 2 secs.. more than 6 secs
During that delay i can hear ring back Tone , But it's not rining on actual Mobile.
Then after that it change to another ringback tone and then i can see My mobile ring.

 

[craigreilly]

Then after that it change to another ringback tone and then i can see My mobile ring.

That is what I think is the problem. The call from 3cx to the gateway is ringing several times trying to get a line. I would contact support for the Gateway and they should be able to help you get it set up properly for your region.