outbound call with 3CX mobile App

[Rosaajorloo]

I am fairly new using 3CX
I amrunning a few tests to see how this phone system works
I've purchased a DID from Skyete
installed 3CX on google cloud
installed mobile app on my cellphone
created SIP trunk and outbound rule to make outbound calls.
but all outbound calls are failing !!
please advise what I've missed.

Thanks

 

[Alphabetic]

Is your SIP trunk registered?

have you looked at the activity log in your 3CX MGMT console?

Are incoming calls working?

Has your SIP provider enabled you to dial out as some providers need to turn it on.

 

[Rosaajorloo]

Thanks for the reply, It's now working I had issue configuring outbound rules.
I only use mobile App and web client. I read the documentation that IO need to have static IP
I was wondering why should I have static IP while users are mobile and work from everywhere

 

[Alphabetic]

You dont need to statically assign your webclient/mobile. It will point to IP/FQDN of your 3CX.

your 3CX should have a static IP address.

 

[JohnS_3CX]

Hi @Rosaajorloo

Please share and point at the documentation you mention so we can check.

You may confused the part where the PBX machines is the one that requires static IP I believe

 

[JohnS_3CX]

You will also find it extremely helpful as a 3CX beginner, to make use of our 3CX Academy, teaching you all the basics you need to bring up a system easily and successfully. I highly recommend it:
https://www.3cx.com/3cxacademy/