Outbound called number not matched to phonebook - v20

[wesThreecx]

Hello,

We moved over to v20 this morning and it works well, thank you for the advice we have received so far.

We had exported our phone book an on-prem CRM into a CSV. All the numbers are UK and in the format 01234 567890. We imported the CSV into 3CX and Inbound caller ID matching is working as are phone number lookups to the 3CX address book.

We do not see the called party ID, which shows in the Call log as 44 1234 567890. I get this is due to us removing the leading 0 and adding 44 to the number we call on the outbound rules. Is there a way for the call logs to identify / match the 44 numbers?

Thank you in advance for any useful info you can supply.

 

[Beau Murray]

We have the same problem, inbound caller id matches the phonebook but outbound doesn't when the number is typed out manually. As such the call log shows the number not the contact. May be by design https://www.3cx.com/community/threads/caller-id-vs-destination.74197/

 

[Guillaume Bourgeois]

You will see it in the user's call history but not in the call log or the call reports.

 

[wesThreecx]

You will see it in the user's call history but not in the call log or the call reports.

Thank you, I can confirm that I can see the Caller ID in a users call history. Our requirement is to be able to run a report on all extensions and see the calling / called parties, can this be done in 3CX?

 

[Beau Murray]

Thank you, I can confirm that I can see the Caller ID in a users call history. Our requirement is to be able to run a report on all extensions and see the calling / called parties, can this be done in 3CX?

+1

 

[Guillaume Bourgeois]

Thank you, I can confirm that I can see the Caller ID in a users call history. Our requirement is to be able to run a report on all extensions and see the calling / called parties, can this be done in 3CX?

I Not at the moment. I'm not sure if it will ever be implemented, but there is a Grafana integration that could expand the possibilities. So, it might meet your expectations.

Please do not ask for an ETA, as there isn't one.

Alternatively, using Microsoft Power BI, you might be able to create a pivot table to achieve your goal.

https://www.3cx.com/docs/manual/scheduled-reports/