Hello,
This is a feature often requested with agents that are member of more then one call queue. When making an outbound call it is often required to send a different call ID then the users configured outbound call ID. The only way to accomplish this now is create multiple outbound rules with different prefix.
It would be so nice if the call agent can select the different Call ID's of the queues which he/she is member of.
This is a feature often requested with agents that are member of more then one call queue. When making an outbound call it is often required to send a different call ID then the users configured outbound call ID. The only way to accomplish this now is create multiple outbound rules with different prefix.
It would be so nice if the call agent can select the different Call ID's of the queues which he/she is member of.
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