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Outbound calls going to the IVR main menu

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expernet

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Upgraded to 15.5 a month ago and a new problem has come up suddenly.

Randomly callers will attempt an outbound call and the call will go to the main incoming menu as if they are calling in from the outside.

the logs show nothing but
Code: 
01/31/2019 1:46:17 PM - [CM505001]: Endpoint Extn:264: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T32G 32.70.0.228] PBX contact: [sip:[email protected]:5060]

Ran the firewall checker all is fine

When the user hangs up and dials again that call goes thru , sometimes it takes 2 or 3 tries.to get the call thru.
 
Hello,

I would start by looking at the outbound rules to see what happens in case the provider is not available or all simultaneous calls are reached. You can set your activity log to Verbose for troubleshooting purposes and try to replicate the issue.

If you are familiar with wireshark though, a capture will give you more information as to what exactly happens when the call fails vs when the call is successful.
 
I think I am mis-interpreting the error. Is between the phone and the 3cx server or between 3cx and the Sip provider ?

Looks like its the phone and 3cx server.
 
Is there some correlation between the outside number being called, and the IVR number? Is it outside numbers at random, or a pattern? Do you use an outside access prefix?
 
random and happening alot
Activity Log
Activity Log


Code: 
02/01/2019 1:04:23 PM - [CM505001]: Endpoint VMail:999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]

02/01/2019 1:04:23 PM - [CM505001]: Endpoint Extn:284: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T32G 32.70.0.228] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:34:27 PM - [CM505003]: Provider:[WLC] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Atlas] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:34:25 PM - [CM505001]: Endpoint Extn:299: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T46G 28.83.0.55] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:29:06 PM - [CM505001]: Endpoint Extn:299: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T46G 28.83.0.55] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:28:54 PM - [CM505001]: Endpoint Ivr:800: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:28:54 PM - [CM505003]: Provider:[WLC] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Atlas] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:11:50 PM - [CM505001]: Endpoint Ivr:814: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:11:26 PM - [CM505001]: Endpoint Extn:272: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T38G 38.70.0.228] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:11:26 PM - [CM505001]: Endpoint Extn:265: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T32G 32.70.0.228] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:11:26 PM - [CM505001]: Endpoint Extn:205: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T32G 32.70.0.228] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:11:26 PM - [CM505001]: Endpoint Extn:226: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T32G 32.70.0.228] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:11:26 PM - [CM505001]: Endpoint Extn:238: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T32G 32.70.0.228] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:11:26 PM - [CM505001]: Endpoint Extn:299: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T46G 28.83.0.55] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:11:25 PM - [CM505001]: Endpoint Extn:300: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T46G 28.83.0.55] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:11:20 PM - [CM505001]: Endpoint Extn:299: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T46G 28.83.0.55] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:10:44 PM - [CM505001]: Endpoint Ivr:800: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]

02/01/2019 12:10:44 PM - [CM505003]: Provider:[WLC] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Atlas] PBX contact: [sip:[email protected]:5060]
 
looks like the system is not able to verify the sip user and password ?
 
The logs only seem to show a snippet of what is happening. You may needed to look at one call, (perhaps after hours when it is quiet), that has an issue, and set the logs to verbose, to see more detail, like the full Invite and routing. there should be information on the digits dialled, and why the call routes where it does. None of that is shown in the logs you posted.

How complicated are your outbound rules? One route... outside prefix used? Based simply on digit length or actual prefix(s).
 
this is a verbose feed with an error the local extension hung up when the call went to the IVR

Code: 
02/04/2019 8:14:48 AM - [CM503001]: Call(C:60): Incoming call from Extn:208 to <sip:[email protected]:5060>

02/04/2019 8:14:15 AM - Leg L:58.2[Line:10000>>5704497803] is terminated: Cause: BYE from local

02/04/2019 8:14:09 AM - [CM503007]: Call(C:58): Line:10000>>5704497803 has joined, contact <sip:[email protected]:8088>

02/04/2019 8:14:09 AM - L:58.2[Line:10000>>5704497803] has joined to L:58.1[Extn:208]

02/04/2019 8:14:09 AM - NAT/ALG check:L:58.2[Line:10000>>5704497803] RESPONSE 200 on 'INVITE' - some of SIP/SDP headers contain inconsistent information or modified by intermediate hop



SIP contact header is not equal to the SIP packet source(IP:port):



Contact address:10.0.10.19:5060



Received from :50.199.68.253:5060



Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):



Media session IP: 10.0.10.19



Received from: 50.199.68.253



02/04/2019 8:14:09 AM - [CM503002]: Call(C:58): Alerting Line:10000>>5704497803 by contact <sip:[email protected]:8088>

02/04/2019 8:14:09 AM - [CM500002]: Call(C:59): Info on incoming INVITE from Line:10000<<75d8ce5d12:
 
more log info sent to the SIP provider techs also

  • Jim Kovalcik IT supportToday at 08:26


    this is an intermittent problem
    When caller make a call instead of it going out to the callee it goes to the pbx IVR main menu. If they hang up and dial again it goes thru. Sometimes it takes 2 or 3 tries but once the call goes thru it is fine.

    This is the call log entry
    Barton Partners
    CALLER_ID_NAME Barton Partners
    CALLER_ID_NUMBER +16109302800
    OTHER_LEG_CALL_ID ZiJilWqOQOAayoYHPJ1BtA..
    MEDIA_SERVER fsn005.phl.wlcomm.net
    PRESENCE_ID
    REQUEST [email protected]
    FROM_URI [email protected]
    TO_URI [email protected]
    RINGING_SECONDS 0
    BILLING_SECONDS 33
    DURATION_SECONDS 38
    HANGUP_CAUSE NORMAL_CLEARING
    DISPOSITION ANSWER
    CALL_DIRECTION outbound
    CALL_TIME Feb 04 2019 08:15:28 AM ET
    ACCOUNT_ID 0f43a8135b94540fe22d3dfd7e957b91
    ACCOUNT_TRUNK_USAGE 0/0/10/6/0/1
    BRIDGE_ID ZiJilWqOQOAayoYHPJ1BtA..
    CALLER_PRIVACY_HIDE_NAME false
    CALLER_PRIVACY_HIDE_NUMBER false
    CALLER_SCREEN_BIT true
    CHANNEL_AUTHORIZED true
    ATLAS_NODE [email protected]
    GLOBAL_RESOURCE true
    MATCHED_NUMBER 5704497803
    ORIGINAL_NUMBER 5704497803
    PVT_COST 9900
    RATE_NOCHARGE_TIME 0
    REALM enibpa.voip.xpercore.net
    RESELLER_TRUNK_USAGE 0/0/-1/0/0/0
    RESOURCE_ID db1571a8c262a908ff0ee6d91327b067
    RESOURCE_TYPE offnet-termination
    CALL_ID da680eae-287e-11e9-b6de-9f3d3011b451
    SERVER_ID
    NODE [email protected]
    MSG_ID 1549286128779648
    APP_VERSION 4.0.0
    APP_NAME Atlas
    EVENT_NAME CHANNEL_DESTROY
    EVENT_CATEGORY call_event
    ID 201902-da680eae-287e-11e9-b6de-9f3d3011b451

    Any ideas what might be causing this ?

  • fc5bfd9087dba227da8741bb99b877f9

    Jim Kovalcik IT supportToday at 08:28
    also this line does not look right
    [email protected]
    as the PBX ip is 50.199.68.253:

  • fc5bfd9087dba227da8741bb99b877f9

    Jim Kovalcik IT supportToday at 08:30
    Forget the last one I see it is you IP for the customer URL assuming it is correct

  • fc5bfd9087dba227da8741bb99b877f9

    Jim Kovalcik IT supportToday at 08:34
    this is the call log from the PBX
    02/04/2019 8:22:09 AM - Currently active calls - 1: [65]
    02/04/2019 8:14:53 AM - Leg L:60.2[Line:10000>>5704497803] is terminated: Cause: BYE from local
    02/04/2019 8:14:49 AM - [CM503007]: Call(C:60): Line:10000>>5704497803 has joined, contact <sip:[email protected]:8088>
    02/04/2019 8:14:49 AM - L:60.2[Line:10000>>5704497803] has joined to L:60.1[Extn:208]
    02/04/2019 8:14:49 AM - NAT/ALG check:L:60.2[Line:10000>>5704497803] RESPONSE 200 on 'INVITE' - some of SIP/SDP headers contain inconsistent information or modified by intermediate hop

    SIP contact header is not equal to the SIP packet source(IP:port):

    Contact address:10.0.10.19:5060

    Received from :50.199.68.253:5060

    Media session IP ('c=' attribute) is not equal to the SIP packet source(IP:port):

    Media session IP: 10.0.10.19

    Received from: 50.199.68.253

    02/04/2019 8:14:49 AM - [CM503002]: Call(C:60): Alerting Line:10000>>5704497803 by contact <sip:[email protected]:8088>
    02/04/2019 8:14:48 AM - [CM500002]: Call(C:61): Info on incoming INVITE from Line:10000<<75d8ce5d12:

    Invite-IN Recv Req INVITE from 50.199.68.253:5060 tid=e37cdd30fb7d8f10 Call-ID=ZiJilWqOQOAayoYHPJ1BtA..:

    INVITE sip:[email protected]:8088 SIP/2.0

    Via: SIP/2.0/UDP 10.0.10.19:5060;branch=z9hG4bK-524287-1---e37cdd30fb7d8f10;rport=5060;received=50.199.68.253

    Max-Forwards: 70

    Contact: <sip:[email protected]:5060>

    To: <sip:[email protected]:8088>

    From: "6109302800"<sip:[email protected]:8088>;tag=c9574f2e

    Call-ID: ZiJilWqOQOAayoYHPJ1BtA..

    CSeq: 1 INVITE

    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, UPDATE

    Content-Type: application/sdp

    Supported: replaces, timer

    User-Agent: 3CXPhoneSystem 15.5.15502.6 (15502)

    Remote-Party-ID: "6109302800"<sip:[email protected]:8088>;party=calling

    Content-Length: 320

    v=0

    o=3cxPS 21525168128 404901330945 IN IP4 10.0.10.19

    s=3cxPS Audio call

    c=IN IP4 10.0.10.19

    t=0 0

    m=audio 7294 RTP/AVP 0 8 3 18 9 101

    a=rtpmap:0 PCMU/8000

    a=rtpmap:8 PCMA/8000

    a=rtpmap:3 GSM/8000

    a=rtpmap:18 G729/8000

    a=fmtp:18 annexb=no

    a=rtpmap:9 G722/8000

    a=rtpmap:101 telephone-event/8000

    a=sendrecv

 
Not the

SIP contact header is not equal to the SIP packet source(IP:port):
 
sorry Note the

SIP contact header is not equal to the SIP packet source(IP:port):
 
expernet said:
some of SIP/SDP headers contain inconsistent information or modified by intermediate hop
Click to expand...

What does your network consist of, what hardware? Besides the router (what make/model), and a modem of some sort, what else is there? Firewall, intelligent server of some sort?
 
Its comcast router to a Edgemarc 4550 router then to a dell PC windows 7 (firewall disabled) with 3 cx
Netgear 724P switches, phones on vlan 2 ports tagged for voip vlan 2 and phones on VLan 2
Switch port for VLAN2 to the router is also tagged
 
expernet said:
Its comcast router to a Edgemarc 4550
Click to expand...

So...I'm assuming that there is a Bridge port on the Comcast router that allows the Edgemarc router to be assigned a public IP?
 
Ye that is correct
 
Did this start as soon as you upgraded, or sometime after? Were there any other changes made to the network?
 
It happened shortly after the update to 15.5. And yes we made changes to the network. As a precaution we rolled the changes back as of yesterday. We also confirmed with the SIP provider that the calls are not making it out of the 3cx server. So it looks like some sort or intermittent authentication issue or something about the phones using a port the the 3cx server does not like.
 
It looks like the registration user manes and or password part of 3cx is not working properly, i am goint to do a reinstall
 
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