Solved Outbound Calls Not Working

[ecwilson]

I have now fixed the DNS errors with a fresh new install but now I can't call out no matter how I set the outbound rules. Also none of our providers do you support now except one. This is the error message I am now getting when making out bound calls.

Call or Registration to 17736165296@(Ln.10000@ST1A) has failed. 208.239.76.134 replied: 484 Address incomplete; from IP:208.239.76.134:5060

in version V15 I never received this error only in V16....any ideas on how to fix this

Debian 9 - AWS Lightsail

also the calls never get to the provider so I can't see anything in there portal

 

[VasilisV_3CX]

Hi @ecwilson,

Is this message re: 484 Address incomplete coming in from the supported provider?

How have you set up your outgoing rule?

 

[ecwilson]

The 484 error code is not coming from the provider & that is what they are telling me because it is not showing a call coming in on there system as of this past Tuesday afternoon. Outbound rule is real simple as stated in your video. Prefix +,0-9 thats it...call from blank...length blank...extension group blank...route 1 provider...this is what it is set for as of this message...I have tries a few other settings but with no luck same error message...also sip trunk shows registered in there system too

 

[cobaltit]

The 484 is most definitely coming from the provider unless you put something in the trunk configuration wrong. That IP address resolves to acme7.siprealm.com. So either siprealm is your provider or they are using SBC services from someone else in front of their SIP servers and the SBCs are rejecting the call which is why they don't see the attempt.

 

[ecwilson]

ok thanks I will put a ticket in there system stating that, also setting up account with your preferred providers now voxtelesys but they have no IL numbers...will keep you posted on what happens next thanks

 

[ecwilson]

Call or Registration to 13123805808@(Ln.10001@Voxtelesys) failed.
216.147.191.155 replied: 480 Unavailable; from IP:216.147.191.155:5060

account just setup & still getting the same error message

 

[ecwilson]

Voxtelesys sip trunk is working now...all is good

 

[leejor]

And the solution was...fixed by your provider?

 

[ecwilson]

not sure & I did not tell them about the issue (Voxtelesys) but
they did take care of the phone number issue this morning

still having issues with the other provider (Varphonex) I will give them another week to figure it out