Outbound roule with + sign in 3CX Phone System 5.0.3790

[Dallus]

Hi,

I use the least version (Enterprise Edt.) build 5.0.3790.

When I call a external number with (+xx) international prefix the specific outbound roule isn't parsed from 3CX IP PBX.

The roule that I've created stripes the + sign in the number and preappend double zero (00) to xx.

I verified that this occours with various VOIP device where it's possible type the + sign (for exaple Linksys WIP 330 o Nokia E series).

When I use the same international prefix from outlook (number in E164 format) all works fine.

For my local country (Italy +39) I not have any problems. (I think because I configured in General menu --> E164 options the option for striping the local contry code).

In the previous 3CX release 3.1.2434, I not have any problems with similar roule.

For example, the log for a call to Germay, show:

12:50:35.629 Call::Terminate :[CM503008]: Call(155): Call is terminated
12:50:35.598 Call::RouteFailed :[CM503014]: Call(155): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Not Found
12:50:35.598 CallLeg:nFailure :[CM503003]: Call(155): Call to sip:[email protected]:5060 has failed; Cause: 404 Not Found; from IP:10.200.4.230
12:50:34.676 MediaServerReporting::SetRemoteParty :[MS210000] C:155.1:Offer received. RTP connection: 10.200.4.158:16384(16385)
12:50:34.676 CallLeg::setRemoteSdp :Remote SDP is set for legC:155.1
12:50:34.660 MediaServerReporting::SetRemoteParty :[MS210002] C:155.2:Offer provided. Connection(transcoding mode): 10.200.4.30:7054(7055)
12:50:34.613 CallCtrl:nSelectRouteReq :[CM503004]: Call(155): Calling: PSTNline:10000@[Dev:sip:[email protected]:5060]
12:50:34.426 CallCtrl:nSelectRouteReq :[CM503010]: Making route(s) to [sip:[email protected];user=phone]
12:50:34.426 Extension:rintEndpointInfo :[CM505001]: Ext.107: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Nokia RM-208 2.0633.65.01] Transport: [sip:10.200.4.30:5060]
12:50:34.394 MediaServerReporting::SetRemoteParty :[MS210000] C:155.1:Offer received. RTP connection: 10.200.4.158:16384(16385)
12:50:34.394 CallCtrl:nIncomingCall :[CM503001]: Call(155): Incoming call from Ext.107 to [sip:[email protected];user=phone]
12:50:34.394 CallLeg::setRemoteSdp :Remote SDP is set for legC:155.1
12:50:34.394 CallLeg:nNewCall :[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected];user=phone SIP/2.0
Via: SIP/2.0/TCP 10.200.4.158:5060;branch=z9hG4bKv3e5piicpdhc7j9d192skfh;rport=52262
Max-Forwards: 70
Route: [sip:sip.krones.it;lr]
Contact: [sip:[email protected]]
To: [sip:[email protected];user=phone]
From: [sip:[email protected]];tag=ufv5pij1j9hc7rjn192s
Call-ID: txlsOLyZoIfM6MF5OzGztmAhNaxICz
CSeq: 1608 INVITE
Expires: 120
Accept: application/sdp
Allow: INVITE, ACK, BYE, CANCEL, REFER, NOTIFY, OPTIONS, PRACK
Proxy-Authorization: Digest realm="3CXPhoneSystem",nonce="12844439430:8d26960d4fd34850b06af44f549b0de7",algorithm=MD5,username="107",uri="sip:[email protected];user=phone",response="7a9581a4ca1e62bce122db215a77772c"
Supported: 100rel, sec-agree
User-Agent: Nokia RM-208 2.0633.65.01
Privacy: none
P-Preferred-Identity: sip:[email protected]
Content-Length: 0

Thanks for your help.

Giorgio Dall'Agnola

[email protected]

 

[archie]

Use E.164 preprocessing rules: General settings/e164 Number Processing