Solved Outbound rule understanding problem

[John Ranger]

Hi all,

I am trying to implement the Stripping of our swiss national Country prefix +41 and replace it with a 0 because when I dial a number in the international +41 xxx xx xxxx Format - I get a "number is not known" Audio prompt from our VoiP Provider (not 3CX PBX).

e.g:
- if I dial: +41 58 568 04 60 --> unknown number audio message from Provider
- if I dial: 058 568 04 60 --> Call gets passed through correctly

So I have implemented a high priorized Outbound rule (higher than our Standard trunk Outbound rule) which Looks like this:

- Calls to number which starts with prefix: +41
- Calls from Extensions: 000-999
- Strip 3 Digits (the +41 - Hint: I also have tried already with Stripping 2 Digits (the 41))
- prepend 0

If I apply this rule, I still get the "unknown number Audio prompt" from the VoiP Provider.

Questions:

1. How would I achieve the Stripping of +41 and adding the 0?
2. How can I see which number has been actually dialed by the 3CX phone System?

Environment:

• OS PBX: Windows Server 2008 R2
• 3CX PBX: 15.5.3849.1
• 3CX Win phone matching to PBX Version
• Provider: Switzerland Sipcall-based

Thanks for your Feedback and

with Kind regards,

John

 

[John Ranger]

I found a solution:

To all which have the same Problem:

In order to Strip +41 and replace it with a "0", you have to use the following rule:

- Calls to number which starts with prefix: 41
- Calls from Extensions: 000-999
- Strip 2 Digits (the 41)
- prepend 0

For an unknown reason, 3CX auto-strips the "+" from the entered Number.

So this is a Problem if you want to generally replace "+" and replace it for example by "00".

With Kind regards,

John

 

[YiannisH_3CX]

Glad the issue is resolved and thank you for sharing your solution. The issue is probably caused because e164 rules are applied and the + is removed prior to the number reaching the outbound rules.