Solved outbound rule with prefix

[sergen]

I have setup outbound rules with prefix from 1 to 8.
e.g.
company A prefix 1 to dial out
company B prefix 2 to dial out
so on and so forth

however, when I use a 2 digit prefix say 55 and striping the 2 digit from begining of the number is will not dial out.
when I look at the dialer it seems to remove only 1 digit even though I have define to remove 2 digit.

e.g. dialing 550298765432 it dials out 50298765432 - hence calls fail.

however, the prefix rule with single digit prefix and stripping 1 digit works fine.

Is there an extra step I need to take to make 2 digit prefix to work?

 

[SweetAction]

Turn on verbose logging and see which outbound rule is being triggered.
Likely the triggered rule is not the one you are thinking it is.

You probably need to define the amount of digits in the outbound rule so that a 10 digit number + 1 prefix number = 11, so that when a 10 digit number + 2 prefix (which = 12 digits) won't trigger it.

 

[sergen]

problem solved. the issue was I had another outbound rule with prefix 5 and that was higher up in the list. so after enababling verbose logging realised that it is processing the outbound rule with prefix 5. Moved the outbound rule with prefix 55 to top of the list and wallah it worked. thanks for your help.