Outbound Rules

[Wael]

Hello, I'm trying to configure outbound rules however whenever I try to call I get an error voice message (Destination is not available, not registered, or there is no routes available.)

Country code: 00961
Country: Lebanon
Numbers Sample: 70 XXX XXX / 76 XXX XXX / 03 XXX XXX
Trunks: DBL Goip

However I have no issues with inbound calls.

 

[cobaltit]

What do the activity logs say?

 

[leejor]

And the call is routing to the correct IP (and port), of the device?

https://en.58voip.com/configure-dbl-goip-gateway-3cx/

 

[ChrisC_3CX]

I'd too recommend checking the activity log as this may be happening due to a specific SIP response from the SIP Provider. First, enable Verbose Logging under Dashboard >> Activity Log >> Settings, then replicate the issue again by attempting an outbound call and then go to Dashboard >> Activity Log >> Filter, select the last call and then check the responses.

Alternatively, as a quick test, you could navigate to Settings >> General and disable " Play Busy prompt when extension is busy" so that you hopefully get the error on your 3CX Client instead of an audio prompt.