Good morning,
I am in the process of setting up a 3cx phone system.
We have completed the basic configuration and obtained a temporary number range to test from our new SIP provider.
Now all the incoming rules we setup to forward to extensions seem to work fine.
However..
Outgoing calls are not working at all. I have recreated the Trunk and rules to no avail.
The error I am getting is below:
The 172.24.211.68 address is that provided by our SIP provider. Can anyone shed any light on why this may error from the above?
Please note the XXX is just masking on a phone number.
Cheers
I am in the process of setting up a 3cx phone system.
We have completed the basic configuration and obtained a temporary number range to test from our new SIP provider.
Now all the incoming rules we setup to forward to extensions seem to work fine.
However..
Outgoing calls are not working at all. I have recreated the Trunk and rules to no avail.
The error I am getting is below:
| 12/11/2020 11:16:30 - Call to T:Line:10000>>07790037XXX@[Dev:sip:[email protected]:5060] from L:16.1[Extn:3047] failed, cause: Cause: 403 Forbidden-Source Endpoint Lookup Failed/INVITE from 172.24.211.68:5060 |
| 12/11/2020 11:16:30 - [CM503003]: Call(C:16): Call to <sip:07790037XXX@172.24.211.68:0> has failed; Cause: 403 Forbidden-Source Endpoint Lookup Failed/INVITE from 172.24.211.68:5060 |
The 172.24.211.68 address is that provided by our SIP provider. Can anyone shed any light on why this may error from the above?
Please note the XXX is just masking on a phone number.
- 3CX Version, e.g. Standard Annual 16.0.6.655 Professional
- Server OS, e.g. Windows Server 2016 Standard
- Is the 3CX Server Hosted and where? Onsite hosting
- IP Phone Make/Model/Firmware - using Client
- Provisioning Method: Local
- Trunk Provider or Gateway Make/Model - BT Trunk provider - BT WSIPT
- Has the Firewall Checker passed: YES
- Are custom Phone Templates being used: YES
Cheers
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