Hi,
I am using a Quintum Tenor as 400 series gateway that I'm trying to use for terminating the Pstn analog calls for local.
Incoming calls are working fine. I can call the local toll number and the call gets routed fine to the extension or digital recepationist that i specify in the PBX.
The problem is with the OUTGOING calls, it doesn't matter which extension i am using or type of phone, it just doesn't work.
But here is the funny part, I call my cellphone from a 3CX soft phone extension and the call gets routed out the Quintum gateway, the gateway receives the request and makes the call and the cellphone rings, but when i answer on the cellphone, the gateway does not notify the PBX that the call has been answered. So the PBX triggers the Error: NO ANSWER on the log and the call gets terminated.
I have tried all settings on the gateway and at this point i need somebody that knows how POTS lines tell the gateway that a call has been answered, by the way the gateway is configured to US tone and profile standards.
The gateway has a answer supervision option, but still even enabled, doesn't tell the pbx the call is answered.
Here is a sample of what i get.
I am using a Quintum Tenor as 400 series gateway that I'm trying to use for terminating the Pstn analog calls for local.
Incoming calls are working fine. I can call the local toll number and the call gets routed fine to the extension or digital recepationist that i specify in the PBX.
The problem is with the OUTGOING calls, it doesn't matter which extension i am using or type of phone, it just doesn't work.
But here is the funny part, I call my cellphone from a 3CX soft phone extension and the call gets routed out the Quintum gateway, the gateway receives the request and makes the call and the cellphone rings, but when i answer on the cellphone, the gateway does not notify the PBX that the call has been answered. So the PBX triggers the Error: NO ANSWER on the log and the call gets terminated.
I have tried all settings on the gateway and at this point i need somebody that knows how POTS lines tell the gateway that a call has been answered, by the way the gateway is configured to US tone and profile standards.
The gateway has a answer supervision option, but still even enabled, doesn't tell the pbx the call is answered.
Here is a sample of what i get.
Code:
00:06:18.922 [CM503008]: Call(30): Call is terminated
00:06:17.594 Currently active calls - 1: [30]
00:06:13.781 [CM503007]: Call(30): Device joined: sip:[email protected]:40600;rinstance=7b82e92c3bae3d50
00:06:13.750 [CM503007]: Call(30): Device joined: sip:[email protected]:52382;transport=UDP
00:06:13.719 [MS210005] C:30.1:Answer provided. Connection(proxy mode):70.11.23.15:9008(9009)
00:06:13.719 [MS210001] C:30.3:Answer received. RTP connection[unsecure]: 127.0.0.1:40642(40643)
00:06:13.703 Remote SDP is set for legC:30.3
00:06:13.703 [CM503002]: Call(30): Alerting sip:[email protected]:40600;rinstance=7b82e92c3bae3d50
00:06:13.500 [CM503025]: Call(30): Calling Unknown:Ext.EndCall@[Dev:sip:[email protected]:40600;rinstance=7b82e92c3bae3d50]
00:06:13.500 [MS210004] C:30.3:Offer provided. Connection(proxy mode): 127.0.0.1:7034(7035)
00:06:13.484 [CM503016]: Call(30): Attempt to reach <sip:[email protected]:5060> failed. Reason: No Answer
00:06:13.484 [CM503003]: Call(30): Call to sip:[email protected]:5060 has failed; Cause: 408 Request Timeout; internal
00:05:47.484 Currently active calls - 1: [30]
00:05:41.406 [CM503025]: Call(30): Calling PSTNline:7865212353@(Ln.10000@Quintum Gateway)@[Dev:sip:[email protected]:5060]
00:05:41.406 [MS210002] C:30.2:Offer provided. Connection(transcoding mode): 70.11.23.15:9010(9011)
00:05:41.391 [CM503004]: Call(30): Route 1: PSTNline:7865212353@(Ln.10000@Quintum Gateway)@[Dev:sip:[email protected]:5060]
00:05:41.375 [CM503010]: Making route(s) to <sip:[email protected]:5060>
00:05:41.375 [MS210000] C:30.1:Offer received. RTP connection: 99.58.11.18:40024(40025)
00:05:41.375 Remote SDP is set for legC:30.1
00:05:41.375 [CM505001]: Ext.1006: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.18815.0] PBX contact: [sip:[email protected]:5060]
00:05:41.359 [CM503001]: Call(30): Incoming call from Ext.1006 to <sip:[email protected]:5060>
00:05:41.344 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.0.1.42:52382;branch=z9hG4bK-d8754z-d22e3e0b42757b65-1---d8754z-;rport=52382;received=99.58.11.18
Max-Forwards: 70
Contact: <sip:[email protected]:52382;transport=UDP>
To: <sip:[email protected]:5060>
From: "Will"<sip:[email protected]:5060>;tag=3561c63a
Call-ID: MjEzMjhiNzBkZGIxMzJhM2MxMzg1NzU4NGMwYjQ5MTM.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Proxy-Authorization: Digest username="1006",realm="3CXPhoneSystem",nonce="414d535c049b171500:756a3251764e49dcb76650f339d61da3",uri="sip:[email protected]:5060",response="0569d2a721627bb801472473011aa14b",algorithm=MD5
Supported: replaces
User-Agent: 3CXPhone 6.0.18815.0
Content-Length: 0
