outgoing Calls: Number not matched to Name

[nobody]

3CX and Windows application current version
All the contacts are synced using Exchange on Premises
If I make a call using the windows client then end the call, some numbers are shown not with the name in the call log of the application.
The numbers which are only shown as numbers start with 0049
The number which are shown as number and name are starting with +49
However in the Exchange address book both numbers are entered and shown with the prefix +49
In the webclient the numbers which is not shown with name in the callog of the windows client is shown correct with name
If an incoming call happens from one of these numbers the number is shown with the name.

Anyone with an idea (besides of a bug in the application) what can be done here?

 

[JohnS_3CX]

Hi,

The number needs to match exactly with what is saved in the Contacts, so if it is dialled using "00" then it won't really match.

Can you please check whether you perhaps have this option enabled in the Windows client?

 

[nobody]

yes, the replace + with 00 option is and was set.
the strange thing is that If I dial one number which starts with +49 it works, but another number which also starts with +49 it does not.

 

[Sobiera]

Had you allready a look into the activity log? Maybe the error is on the site of the provider