Outgoing calls - patton 4552

[hasler]

Hi.
I'm new to 3cx.
Actually I have installed the latest 3cx version an connected successfully the connected the patton 4552 R5.2 2008-11-14 SIP
Incomings calls work but i can't make any outgoing call.
I created an outgoing rule for the Patton 4552, but I had no luck with this.

Here the log from an outgoing call

13:25:52.206 [CM503008]: Call(37): Call is terminated

13:25:52.175 [CM503015]: Call(37): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

13:25:52.160 [CM503004]: Call(37): Calling: Unknown[Dev]

13:25:52.160 [CM503010]: Making route(s) to <sip:[email protected]:5060>

13:25:52.160 [CM505001]: Ext.10: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4184.0] Transport: [sip:192.168.1.3:5060]

13:25:52.113 [CM503001]: Call(37): Incoming call from Ext.10 to <sip:[email protected]:5060>

13:25:52.113 [MS003005] C:37.1: Failed to create Endpoint: (destination=192.168.1.116)
EndPoint: ID=00000036@(LOCAL)
LOGID=C:37.1 Status: MSEP_FAILED
RTP:192.168.1.3:7072
RTCP:192.168.1.3:7073
STUN RTP:0.0.0.0:0
STUN RTCP:0.0.0.0:0
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
<empty>


13:25:52.113 [MS003002] C:37.1: RTP socket 192.168.1.3:7072 binding failed with error code 10048

13:25:52.050 [CM500002]: Info on incoming INVITE:

INVITE sip:[email protected]:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.1.116:5070;branch=z9hG4bK-d8754z-c448d3348732c27e-1---d8754z-;rport=5070

Max-Forwards: 70

Contact: <sip:[email protected]:5070>

To: <sip:[email protected]:5060>

From: "3CXPhone"<sip:[email protected]:5060>;tag=923d7963

Call-ID: YjFlZWU2MTA1MGVhYWNmNWEzMTJkNWE5ZDI2NmU4NDc.

CSeq: 2 INVITE

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO

Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",nonce="12876409551:39618de23dada391a18cfea858d1bd52",uri="sip:[email protected]:5060",response="67dfef8912d63c864a7e78a431a0f950",algorithm=MD5

Supported: replaces

User-Agent: 3CX Phone 7.0.4184.0

Content-Length: 0

============================

Can you help me to resolve the problem.

Thanks,

Andreas

 

[avraam_mich]

The problem is that the media is failing to bind due to some other application. Do you have DNS server running on this machine?

Please check this article to see how to resolve the issue http://www.3cx.com/support/media-server.html

regards

 

[hasler]

Hi,
yes i have a DNS Server running on the machine (SBS 2003 server).
I will install the 3cx phone system on a new pc with Windows XP to test.

Thanks,

Andreas

 

[hasler]

I now installed the 3cx phone system to a xp pro machine.
I regenerated the config file for the patton 4552 with the wizzard an imported it to the patton.
The patton is registred in the 3cx (green led).

I tried to make an outgoing call but the problem remains:



22:09:20.108 [CM503008]: Call(2): Call is terminated

22:09:20.108 [CM503015]: Call(2): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

22:09:20.093 [CM503004]: Call(2): Calling: Unknown[Dev]

22:09:20.093 [CM503010]: Making route(s) to <sip:[email protected]:5060>

22:09:20.077 [CM505001]: Ext.11: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4184.0] Transport: [sip:192.168.1.10:5060]

22:09:20.062 [CM503001]: Call(2): Incoming call from Ext.11 to <sip:[email protected]:5060>


Can somebody help me to resolve the problem.

Thanks,

Andreas

 

[William400]

Hi

Can you please enable Verbose mode and paste the full INVITE and the relative logging that shows the routing of the call.

Please ensure you have setup your outbound rule correctly.

 

[hasler]

Hi I can't set the verobse mode???
I set the verbose mode and restarted the services but the the loggin mode remains on "medium"

Thanks,

Andreas

 

[avraam_mich]

Go to the list of users of this machine and set the user ASPNET is set to be a member of the administrators group. After doing this restart IIS admin service, Reload the 3CX configuration, enable verbose and then restart the 3CX services.

regards

 

[hasler]

Thanks, no it worked.

Here the outgoing call with verbose set:


11:51:07.643 [CM503008]: Call(3): Call is terminated

11:51:07.628 [CM503015]: Call(3): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered

11:51:07.628 [CM503015]: Call(3): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered

11:51:07.628 [CM503016]: Call(3): Target is not registered: Ext:Ext.10

11:51:07.612 [CM503010]: Making route(s) to <sip:[email protected]:5060>

11:51:07.612 [MS210000] C:3.1:Offer received. RTP connection: 192.168.1.4:4874(4875)

11:51:07.612 Remote SDP is set for legC:3.1

11:51:07.596 [CM503001]: Call(3): Incoming call from 472843166@(Ln.10000@4552) to <sip:[email protected]:5060>

11:51:07.534 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:10

11:51:07.503 Looking for inbound target: called=474412104; caller=472843166

11:51:07.472 [CM500002]: Info on incoming INVITE:

INVITE sip:[email protected] SIP/2.0

Via: SIP/2.0/UDP 192.168.1.4:5060;branch=z9hG4bKb823542e1

Max-Forwards: 70

Route: <sip:192.168.1.10;lr>

Contact: <sip:[email protected]:5060>

To: <sip:[email protected]>

From: <sip:[email protected]>;tag=acfbc8e6937a320

Call-ID: [email protected]

CSeq: 1314180523 INVITE

Proxy-Authorization: Digest response="908597589eeac4900c8043ab9e1a5be4",username="10000",realm="3CXPhoneSystem",nonce="12876576667:159351244346fc827a7d01a281f62594",algorithm=MD5,uri="sip:[email protected]"

Supported: timer, replaces

User-Agent: Patton SN4552 2BIS EUI MxSF v3.2.8.45 00A0BA043F63 R4.2 2007-09-19 SIP

Content-Length: 0

Remote-Party-ID: <sip:[email protected]>;party=called

Thanks for your help,

Andreas

 

[hasler]

Hi,
i trierd to change the outgoing rule.
Now i do not get the error "not found", but the call doesn't go trough.
In the log i get the following info.
The number i call is normally reachable trough ISDN line.


16:08:57.263 [CM503008]: Call(9): Call is terminated

16:08:57.247 [CM503015]: Call(9): Attempt to reach <sip:[email protected];user=phone> failed. Reason: No Answer

16:08:57.247 [CM503003]: Call(9): Call to sip:[email protected]:5060 has failed; Cause: 408 Request Timeout; internal

16:08:25.031 [MS210006] C:9.2:Offer provided. Connection(by pass mode): 192.168.1.13:59414(59415)

16:08:25.015 [CM503004]: Call(9): Calling: Unknown:0474410881@(Ln.10000@4552)@[Dev:sip:[email protected]:5060]

16:08:25.000 [CM503010]: Making route(s) to <sip:[email protected];user=phone>

16:08:25.000 [MS210000] C:9.1:Offer received. RTP connection: 192.168.1.13:59414(59415)

16:08:25.000 Remote SDP is set for legC:9.1

16:08:25.000 [CM505001]: Ext.12: Device info: Device Identified: [Man: Snom;Mod: 8xx series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom820/8.0.12] Transport: [sip:192.168.1.10:5060]

16:08:24.984 [CM503001]: Call(9): Incoming call from Ext.12 to <sip:[email protected];user=phone>

16:08:24.968 [CM500002]: Info on incoming INVITE:

INVITE sip:[email protected];user=phone SIP/2.0

Via: SIP/2.0/UDP 192.168.1.13:1025;branch=z9hG4bK-4eonpm3ixfux;rport=1024

Max-Forwards: 70

Contact: <sip:[email protected]:1025;line=p9b3o201>;reg-id=1

To: <sip:[email protected];user=phone>

From: "Büro TC"<sip:[email protected]>;tag=jo0ou8lqym

Call-ID: 3c26e2db7452-puwhcelh49xi

CSeq: 2 INVITE

Session-Expires: 3600;refresher=uas

Min-SE: 90

Accept: application/sdp

Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO

Proxy-Authorization: Digest username="12",realm="3CXPhoneSystem",nonce="12876592104:a71b6ccb8fd1fff78e73bc4a5d41635c",uri="sip:[email protected];user=phone",response="103e481931ece41ccace87636787383c",algorithm=MD5

Supported: timer, 100rel, replaces, from-change

User-Agent: snom820/8.0.12

Allow-Events: talk, hold, refer, call-info

Content-Length: 0

P-Key-Flags: resolution="31x13", keys="4"

Thanks,

Andreas