Outgoing Calls

[karlrosch]

I am evaluating 3cx system for a client and everything works great. I have one small problem.





I am using a Grandstream GXW4101 Gateway.



I have the following Sip extension 100, 101, 102, 103

I have 4 PSTN lines set up in 3cx and the GXW4101 i.e 10000, 10001, 10002, 10003



The gateway is connected to 4 extensions on a standard pabx



When I make an outgoing call it uses round robin and dials out on any line.



What I would like is : Sip Extension 100 to use 10000 which is line 1

Sip Extension 101 to use 10001 which is line 2

Sip Extension 102 to use 10002 which is line 3

Sip Extension 103 to use 10003 which is line 4

 

[miraportuga]

You can do that on Outbound Rules, make the rule and on the extension allowed to call put 100 for example and to use gateway with the line 10000

Cheers

 

[karlrosch]

Thanks

I am running the free edition for now but don't see a place for the settings u mention.

 

[miraportuga]

Log into 3CX Web Console, go to "Outbound Rules" click on Add Rule. Then, give a name to the rule(whatever you want), on Calls to Number Starting With insert one prefix (Ex: 0), Below that choose what extension will use that rule (Ex: 100). On Voip Gateway choose, the line you want to use with that extension ex: 10000 or the name you gave to it), Below you can set a backup rule in case your first line, in this case 10000 is busy. Then on Transform Mask, you insert an "r" so that the 0 we choose up there wont go out to the gateway(so that it wont dial the 0) . Hope that helps

Cheers

 

[karlrosch]

May I am been stupid by I only have an ooption of which gateway to use and not the line number

 

[miraportuga]

Hmmm, it might be my mistake too..... Tell me something, dont you have 4 PSTN lines configurated on 3CX ? :|

Cheers

 

[karlrosch]

I have the 4 lines configured in 3cx and the gateway as per the 3cx manual.

It seems that the gateway just uses round robin regardless to any software settings.

I even tried setting each line on the gateway as a seperate gateway in 3cx

i.e gw1 - 10000
gw2 - 10001

then set rules for each extension to use its gateway

When monitoring line status the call goes out on the right line according to
the software.

But when I look at the gateway status lights I can see it is still use any line
it feels like

 

[5qg4]

Hi karlrosch,

For anylog FXO gateway should be unable to create "one to one mapping" for extension to virtual extension (Out going calls).