Outgoing Problems

[bluefox8080]

Hi,

I suddenly got this error with an incoining call on a Grandstram GXW4104:

22:30:15.250 Call::Terminate [CM503008]: Call(14): Call is terminated
22:30:15.218 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10004 forwards to DN:203
22:30:04.000 CallCtrl:nSelectRouteReq [CM503004]: Call(14): Calling: Ext:203@[Dev:sip:[email protected]:2048;line=j7hb9sbr]
22:30:04.000 Line:rintEndpointInfo [CM505002]: Gateway:[Grandstream] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 0001, Ch:7) 1.0.0.55] Transport: [sip:172.16.3.10:5060]

Why does it say: Device Not Identified: even though the call does come in?

When I try to phone out via that GW I get:
22:34:33.468 Call::Terminate [CM503008]: Call(15): Call is terminated
22:34:33.437 Call::RouteFailed [CM503014]: Call(15): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Server Failure
22:34:33.437 CallLeg:nFailure [CM503003]: Call(15): Call to sip:[email protected]:5060 has failed; Cause: 503 Service Unavailable; from IP:172.16.3.20:5060
22:34:33.359 CallLeg:nFailure [CM503003]: Call(15): Call to sip:[email protected]:5060 has failed; Cause: 503 Service Unavailable; from IP:172.16.3.20:5060
22:34:33.296 CallLeg:nFailure [CM503003]: Call(15): Call to sip:[email protected]:5060 has failed; Cause: 503 Service Unavailable; from IP:172.16.3.20:5060
22:34:33.234 CallLeg:nFailure [CM503003]: Call(15): Call to sip:[email protected]:5060 has failed; Cause: 503 Service Unavailable; from IP:172.16.3.20:5060
22:34:33.171 CallCtrl:nSelectRouteReq [CM503004]: Call(15): Calling: PSTNline:10002@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5062, Dev:sip:[email protected]:5064, Dev:sip:[email protected]:5066]
22:34:33.140 CallCtrl:nIncomingCall [CM503001]: Call(15): Incoming call from Ext.210 to [sip:[email protected];user=phone]


Why would this be?

 

[archie]

'Device not identified' means that there's no capabilities settings for that device defined on your system. It means only that default capabilities will be applied.

Re outbound call: it seems GW can not dial specified number (0829205716). Check its dialplan and regional settings for land-lines (some countries have (physically) different ways of going off-hook, dialling and hanging up). It is possible that your GW just can not go off-hook.

 

[bluefox8080]

Hi,

Thank you for the reply,

I just identified the problem is with the Telco Provider. They have intermittent promlems on their network:-(