Solved Outside Call - Phone Transfer to Specific User

[shahrad]

Hello all, whenever calls are made to our business (any outside call) and they decide to press either * or 0 it automatically dials to the owners phone. How can we change the setting so that it goes to a specific extension or user when someone uses those specific * and 0 digits. appreciate any help!

 

[Charles_3CX]

If calls outside your business hours are going directly to voicemail and you’d like to change the destination or disable the * option, you can do this from the Admin Console > System > Voicemail.


The * key behaviour is controlled by the “Calls transferred from voicemail” option. If you uncheck this setting, the * feature will be disabled entirely.

 

[shahrad]

thank you very much for your assistance!