Solved Paging

[Discovery87]

Hi

Just trying to setup paging internally for our own use. I have set paging to *8 as I saw a few posts which indicated v20 had broken any other dial code other than this. It works sometimes, but other times, instead of immediately paging, it starts ringing instead?

Also, it appeared to cut-off anyone already on a call, how can I stop this? I want to be able to make team-wide announcements but only to phones that aren't already on a call.

Cheers

 

[OlegR_3CX]

Hi there.
So in your case you are not calling directly to the specific user, but to the Paging ring group, right?

 

[Discovery87]

Hi @OlegR_3CX thankyou for your response. We figured it out in the end, one of the users in the ring group, didn't have a desk phone, only used the smartphone app. On iPhone's the user has to accept the incoming paging call and until they do, none of the phones accept. Once we removed the iOS-only user from the group it worked fine.

 

[OlegR_3CX]

Perfect, glad you figured it out and thank you for the feedback provided.
I will now close this thread.
Have a nice day