Park/hold calls group

[Bronston Hansen]

Hi,

I'm trying to figure out a good way to deal with parked/on hold calls. I'm working on implementing 3CX for multiple retail locations. Basically I need to be able to put a call on hold preferably with a single button press and be able to pick it up at any other phone in the call group. So far I'm having no luck finding a simple way to do this. I'm using grandstream gxp2130 phones. Is there anyway to make the default hold button put the called into shared parking or something to that effect? This is going to be implemented at up to 50 locations each needing an individual shared parking and needs to be extremely simple to use. Any ideas are welcome.

 

[YiannisH_3CX]

Hello @Bronston Hansen

You can assign a shared parking BLF to each phone. You can do so from the extension settings of each phone and navigating to the blf tab. The blf will light up indicating that there is a parked call and you it can be retrieved with just pushing the button.
You can also control the number of parking spaces and the music on hold for the parking spaces fby navigating to Settings / Call parking

 

[Saqqara]

As above, just assign the same shared parking number to each location.