Patton 4114 only one port?

[cfive]

Hi, I haven't installed a Patton 4114 in a while - not since v11. But on a clean install of v14, and provisioning two of these via the 3cx console, the Patton's only show 1 port. Can that be right?

I do have a few v11 running and a v11 to 14 upgrade running, and they both show the 4114 with the expected 4 ports.

But I also read that Patton shows ports as a single (hunt group) in 3cx, whereas Welltech shows individual ports?

So I'm confused ;-). Should each 4114 show 4 ports?

Thanks, Les

 

[NickD_3CX]

The new template Patton provided us with and is available in V14 will now show up as only 1 port.

The installation instructions can be found here: http://www.3cx.com/voip-gateways/patton-smartnode-sn4112/

 

[cfive]

Thanks, I read the instructions multiple times ;-).

So I guess it's not an error. What confuses me, is that upgrades from v11 > through 12 > 14 - the Patton's show all the ports.

Is that normal?

 

[NickD_3CX]

Yes, the reason for that is that the Template as well as the Management Console config (along with the current config you have with 4 ports) is passed onto V14 through the backup.

I would recommend giving the new template a spin if you have a second gateway at see if you prefer it, quite a few users have found it much easier to maintain, especially now that you can create a DID Inbound Rule for each FXO port (step 7 of the guide).

 

[CentrexJ]

especially now that you can create a DID Inbound Rule for each FXO port (step 7 of the guide).

When was this added? That's a great feature that negates any negative the new template had. Thanks for pointing that out I will use that with my deployment next week!

 

[NickD_3CX]

If memory serves it was with SP1 of V14.

Also make sure you have the latest Patton template from the Management Console -> Updates -> PSTN Gateway Template Updates before going through the Wizard as it does include some important fixes.