PBX Express > Enterprise Questions

[richskiddle]

Hi All

After threatening to do something about our "old" phone solution of ISDN and hardware SIP for a while, recent developments(!) meant we had to escalate the process somewhat and now have a PBX express with your cloud version running nicely and delivered about 4000 calls at the time of writing, which apart from the odd hiccup which we can get to in future threads, i'm really happy with and genuinely wonder why it took us this long in the first place.

I have then now purchased a 16 line enterprise version using the web portal, and stupidly presumed purchasing the upgrade would indeed upgrade the system for me, which upon further reading I could be incorrect and it seems like I need to backup my current version and then restore it to a new version with the new licence key. I did click Deploy in the portal, but I feel this is what it was going to do for me so left it there.

Added to this, i've no idea where the google cloud is hosted (i've logged into my usual suspect accounts and see nothing however Google Cloud is new territory to me so possibly missing something there). I was hoping my cloud provider would stay the same as it's one less thing to worry about and I could then just attach billing to that.

So questions

1. Is it correct I need to backup and then restore with the new licence key?
2. Is it ok to then restore to a new cloud solution if I can't find the old one
2a - Will the old solution then stop working or will It cause conflict with the new solution

Sorry If I missed similar posts somewhere, I couldn't see any

Cheers
Rich

 

[diamond9]

You should be just able to Replace license key, on the dashboard click the license and then at the top you have replace key, enter the new key and restart the services to unlock the features.

 

[richskiddle]

Hi

Is this on the information panel on the dashboard?
I thought it might be something here but when I click the licence it doesn't load anything (and when I click the shopping trolley on expiry date it loads a 3cx page not found)

 

[diamond9]

no this is from within the 3cx admin page not the customer portal

 

[richskiddle]

https://mydomainhere.3cx.co.uk/#/app/system_status/all

i believe we are referring to the same place?

 

[diamond9]

yes, then click license on the right, then at the top you should see replace license key

https://yourdomain.3cx.eu:5001/#/app/settings/license

 

[richskiddle]

So clicking on the dashboard didn't display that link and then when following the link you've provided it's not populated any of the product details fields. I've clicked the refresh licence key information and that's loaded a popup that appears to be doing very little. I think perhaps because i am on a trial not through a reseller? Just guessing

If i click edit it doesn't allow me to do anything where the licence key box is and displays the field name: SETTINGS.LICENSE.EDITOR.LICENSE_KEY

 

[diamond9]

you can try adding my reseller key, i dont think it will make any difference 237424.

What browser are you using?

 

[richskiddle]

Just on chrome. Just tried Edge as well which doesn't make any difference. I've linked your reseller but as you suspected, no change there either. Must be some bug with the hosted trial but surprised it's not come up before?

 

[diamond9]

to be honest ive never used the PBX express deployment, we host in our datacentre. You should still be able to access all features.

 

[diamond9]

Ive sent you a PM

 

[cobaltit]

Are you logging in with the admin account or are you logging in with your extension with 'admin' rights?

 

[richskiddle]

With the admin account. Would it help creating an extension with admin rights?

 

[JohnS_3CX]

I think you may have deployed it as a free 3CX hosted instance (which we provide for evaluation).

If that is the case, you cannot edit the fields for the license. You can contact us to delete that instance for you by providing the below in a private message of course:

Admin Username:
Password:
FQDN:
License key is:
WAN IP of machine to terminate:

 

[diamond9]

Hi @JohnS_3CX Rich is going to host their instance with ourselves, we will be migrating that, is there any way of doing a scheduled shutdown of the 3cx hosted instance just so there is little downtime?

 

[JohnS_3CX]

I'm afraid not, but you can go and stop the services and inform us to delete it.

They will come back online eventually, but it will buy you some time.