Phantom DN/Extension button

[man416]

I have several customers with "legacy" systems that use phantom buttons for incoming calls. They use phantoms for a visual indication and sometimes different ring when covering multiple departments or other users. If all calls ring to their normal intercom/line key they have no way of knowing what department or user the incoming call is for. Is there a way to do something similar with the 3CX?

 

[eddv123]

This is called distinctive ringing and is an "in progress" feature of the ideas site (implemented for queues not ring groups): https://www.3cx.com/community/threads/distinctive-ringing-by-group-or-queue.41969/

You can achieve a similar behaviour with a custom template however this would be dependent on what type of handset you were using: https://www.3cx.com/docs/custom-ip-phone-templates/

 

[Saqqara]

All depending on model of phone, if you route calls using ring groups / queues you can add the group / queue name to the incoming info that is display of the phone display

 

[YiannisH_3CX]

All depending on model of phone, if you route calls using ring groups / queues you can add the group / queue name to the incoming info that is display of the phone display

You can also prepend / Append the name of the Inbound rule if different department use different DIDs.