Phone Message from provider

[Cody Fontaine]

When I dial a number out on my SIP trunk that is disconnected, 3cx responds with "Please Contact the administrator" instead of this number is not in service/disconnected.

Is there a way to change this?

 

[cobaltit]

Yes, change providers. What is happening is instead of your provider playing the audio message you are used to hearing, they are simply returning a SIP response code which is then prompting 3CX to play that message. You may also be able to replace the prompt message in 3CX which one saying that it is disconnected/no longer in service but then that message would be used for other scenarios as well.