Solved Phones not listed after update (Yealink T40G)

[ENPNOC]

Hi All,

After V18 update 5, our users phones are no longer shown in the admin provisioning. We have used Yealink T40G phones for quite a few years. They are all still provisioned and working properly, but the dropdown just shows the Fanvil H2S.



The T40G phones are still shown as supported here: https://www.3cx.com/sip-phones/

There is also no option to add a T40G in the Phone Provisioning area. Are the phones no longer supported/EOL? Just seems to be some conflicting information on the link above and what is showing in the provisioning pages.

Cheers.

Jon

 

[JohnS_3CX]

Hi Jon,

Please keep scrolling down, you should be able to see it. Here is a screenshot from V18 Update 5 Build 418:


Were you perhaps using custom templates in the past? That would explain why your device defaulted to a Fanvil H2S, the top most available entry when a match is not found.

Delete the entry, and you can add your phone again just like in the previous build.

 

[ENPNOC]

Hi John,

Apologies for the late reply and thanks for your response.

When I logged in the next day, it did list all of those devices. Previously, it had only listed the Fanvil devices at the top and some of the other Yealink devices further down, but not the T40G. Pretty odd, but it does now list them again so all is well with the world. Sorry again for not getting back. Feel free to mark this as resolved.

Jon

 

[JohnS_3CX]

It was probably a browser cache issue, no worries!