PhoneSystem Queue Manager service terminated unexpectedly

[skinap]

Got some issue with 3CX phone server that 3CX PhoneSystem Queue Manager service terminated unexpectedly, the users can not log into queue and take phone calls, have to manually start the Queue Manager service in the server. Any idea please?

Below is the error message I got from system log and application log, there is no obvious error appear in 3cx server activity log:

.NET Runtime error ID1026

Application: VCEHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
at VCEHostNet.Call.PlayForeground(System.String[], Boolean)
at QMgrPlugIn.PromptBuilder.PlayForeground(VCEHostNet.Call, Boolean, System.String[])
at QMgrPlugIn.PromptsPlayer.PlayPrompt(Boolean, QMgrPlugIn.Prompt_Info[])
at QMgrPlugIn.PromptsPlayer.Start()
at QMgrPlugIn.Scheduler.ProcessTasks()
at QMgrPlugIn.VCEHostPlugIn.ThreadFunc()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Application Error ID1000

Faulting application name: VCEHost.exe, version: 9.0.35264.0, time stamp: 0x539af204
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000007fe9a147c2e
Faulting process id: 0x8fc
Faulting application start time: 0x01cfa7af806d8b20
Faulting application path: C:\Program Files\3CX PhoneSystem\Bin\VCEHost.exe
Faulting module path: unknown
Report Id: 3df2cb6b-164c-11e4-bfe3-0050568600de

Service Control Manager ID 7034

The 3CX PhoneSystem Queue Manager service terminated unexpectedly. It has done this 1 time(s).

 

[Pierre_3CX]

Re: PhoneSystem Queue Manager service terminated unexpectedl

Hi, are you running v12 with latest service pack (SP6) ?
Are you up-to-date on all your windows updates and .NET ?
Are you using supported operating system ?

 

[skinap]

Re: PhoneSystem Queue Manager service terminated unexpectedl

Thank you for the reply, the server is running v12 with sp6; .net framework 4.5.1; Windows Update up-to-date; Windows server 2008 R2 Enterprise.

 

[Pierre_3CX]

Re: PhoneSystem Queue Manager service terminated unexpectedl

Hi,
I suspect some other software on same host preventing normal behavior can you run a tasklist in command prompt and post dump ?

 

[skinap]

Re: PhoneSystem Queue Manager service terminated unexpectedl

Please check the attachment. Thank you.

 

[Pierre_3CX]

Re: PhoneSystem Queue Manager service terminated unexpectedl

The only specific software I can see from your running processes is VoIPToys :
VoIPToys3CXRelayServices. 2136 Services 0 58,376 K

Please uninstall it and see if issues remains.

 

[skinap]

Re: PhoneSystem Queue Manager service terminated unexpectedl

Thank you for the reply, will uninstall it and keep monitoring.

 

[Nachomama]

Re: PhoneSystem Queue Manager service terminated unexpectedl

I have had this issue since early v11 on a very busy call center - seems to happen about 3-4 times a year where it will just crash
Looks exactly the same as yours from event viewer

Even worse is that it doesn't follow the destination so all incoming calls just fail

I've changed their PC twice with fresh installs - when asking Tech support they asked me to disable AV software but that didn't help

On v11 SP6 with windows 7 and all updates and it still does it... but it's so intermittent it's impossible for us to trouble shoot.

Please post if you figure something out,. we've had to use SNMP and monitor the queue service so we can be notified when it happens.

Last go around we set the service to try and restart in windows services - shall see.