Pickup a Call Issue After V20 Update

[kerem]

Hello,

We updated our NFR to V20. Before the update we were able to pick up each others calls coming from ring groups. We ran some tests.

My extension is 2127, my colleagues extension is 2140. We are in the same department. We both have the System Administrator role
And the ring group is also in the same department.

Ring groups strategy is Prioritized Hunt. No matter what the ringing order is 2127 is able to pick up but 2140 is not.
Before the update there was no issue in this matter.

Does anyone have an opinion on the matter?

 

[OlegR_3CX]

Hi there.
What is the role of the user who is trying to pick up the call and how exactly you are doing the call pickup?

 

[kerem]

His role is System Administrator. When i talk on my mobile if my ip phone rings, he should pick up my call. We were able to do that in v18.

 

[OlegR_3CX]

So the other user is also in the same Department and the presents are there, and you can see the call from the Panel, correct?
Can you please provide us more details here on the call flow and all the steps ?