PIN Protect

[Puddin]

I've been doing some searching and reading on restricted long distance calling and I seem to be missing a few pieces. We're running V18 – latest FYI.


I believe there are two ways of doing this:
1 - create an outbound rule with includes a prefix (secret pin) and when it matches dialing for a particular digit length, it will allow the call to go out, and in tandem it will block anyone who does not have 'the code'. Easy to manage on a global level but does not provide unique pins and you need to notify everyone that has the master pin when it is updated.

2 - Pin Protect - I see that you go into the user/options and enable this, but I'm trying to figure out where to disable the dialing outbound if a user doesn't use/have the pin. Do we also check disable external calls for the user and then if needed they use their VM pin? Do we also add these users to a group which is in turn assigned a outbound rule? Trying to understand the granularity and architecture of using the PIN.
User dials 7777, waits for the pin, then authorizes you to dial the number.

Thanks,
Ken

 

[CentrexJ]

I've been doing some searching and reading on restricted long distance calling and I seem to be missing a few pieces. We're running V18 – latest FYI.


I believe there are two ways of doing this:
1 - create an outbound rule with includes a prefix (secret pin) and when it matches dialing for a particular digit length, it will allow the call to go out, and in tandem it will block anyone who does not have 'the code'. Easy to manage on a global level but does not provide unique pins and you need to notify everyone that has the master pin when it is updated.

2 - Pin Protect - I see that you go into the user/options and enable this, but I'm trying to figure out where to disable the dialing outbound if a user doesn't use/have the pin. Do we also check disable external calls for the user and then if needed they use their VM pin? Do we also add these users to a group which is in turn assigned a outbound rule? Trying to understand the granularity and architecture of using the PIN.
User dials 7777, waits for the pin, then authorizes you to dial the number.

Thanks,
Ken

When PIN protect is enabled, outbound dialing on that extension should be disabled. Outbound dialing on that extension is then only enabled again when they dial 7777 and enter the pin and remains enabled for the number of seconds that you configure when you enable it.

 

[Puddin]

Thanks for the reply. This all makes sense and works as designed.
Ken