Plantronics CS50-USB Answer Button Problems

[nplummer]

We have an employee using a Plantronics CS50-USB headset with his 3CX softphone. The headset can be used while in a call, however, the button on the headset will not function for answering or hanging up a call.

We have validated that the softphone can see the device and have checked our settings in the Personocall software. We have also uninstalled and reinstalled the 3CX phone software and rebooted the computer.

Below is a capture of the debug file from the softphone.

We are using Personocall version 2.11.7 with 3CX Phone Ver. 5.0.14900.0

DX:MP3 Writer initialized
DX:MP3 Encoder initialized
DX:FFDShow not present
Integration with 3CX Call Assistant is OFF
Translation file OK
Attempting to connect 64.4.142.98
Tunnel got as listening port 1119
Tunnel got as local SIP port 1120
Phone got as local port 1121
Plantronics not connected
Jabra not connected
Yealink not connected
RTP engine OK
SIP engine OK
Sound mic device OK [{BD6DD71B-3DEB-11D1-B171-00C04FC20002}]
Sound ring device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20002}]
Sound speaker device OK [{BD6DD71A-3DEB-11D1-B171-00C04FC20002}]
Attempting to start the tunnel
Tunnel required cfg file:C:\Documents and Settings\Compaq_Administrator\Local Settings\Application Data\3CX VoIP Phone\3CxVoipPhone.ini
Tunnel logfile output:C:\Documents and Settings\Compaq_Administrator\Local Settings\Application Data\3CX VoIP Phone\Logs
Tunnel logging: off
Tunnel bridges created OK
Tunnel started
Tunnel is attempting to connect remote tunnel 123456 [64.4.142.98:5090]
Tunnel connection established


Any assistance would be greatly appreciated.

 

[Erling Computer]

You must be using the BUA-100 for personocall to work (just in case you were using a generic bluetooth adapter)...