Play prompt before connecting QCB

[sanch]

Hi,
Is it possible to set a prompt to play on the customers end (such as a prompt letting them know the call is recorded) when the receive a queue call back, before they get connected to the agent?
I can't find any system prompts that could do this.

 

[AWS2P]

you can add this in the Q prompt message you record so callers knows they are recorded. Of course there's no offered choice to not be recorded, this is only informative

Now if your question is about an existing 3CX process to let you directly add the prompt, the answer is no.

 

[VoIPTools]

We have a tool 3CX Recording Beep that can play a beep/prompt when an agent answers a queue call, and periodically throughout the call, as a reminder that the call is being recorded.