Playback IVR Prompts

[brantleyallen]

When I try to listen to IVR Prompts, the management console dials my extension but I don't hear the prompt playing.

This is happening with the prompts included with 3CX in the C:\ProgramData\3CX\Data\Ivr\Prompts and C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB folders, not just ones I've recorded.

What could be the problem

 

[brantleyallen]

And, this was volume problem. Simple. Sorry for the post.

 

[bardissi]

It happens to the best of us just like plugging the rj11 cord into the headset jack instead of the handset jack!