Playing audio file after transfer, dial by name directory...

[aether]

Hello,

I am trying to figure out how to play an audio file that says "this call may be monitored or recorded for quality assurance purposes". I have found a way to play this after a queue call is routed. But is it possible to have the file played if someone dials a user extension off the digital receptionist? What about before the call is transferred after accessing the dial by name directory?

Thanks

 

[Pierre_3CX]

Re: Playing audio file after transfer, dial by name director

Hi there,
You could look into replacing the "Please hold while I transfer your call" audio file, and record a new one with your own prompt in place, file is located in C:\ProgramData\3CX\Data\Ivr\Prompts\Sets\8210986B-9412-497f-AD77-3A554F4A9BDB\please_hold.wav
Watch out file format must remains the same (8000 Hz, 16-bit, Mono, PCM-encoding, WAV format).